Jennifer Ro Email & Phone Number

California, United States

Northbrook, Il, Us

American Fork, Ut, Us

Santa Clara, California, Us

Santa Clara, California, Us

Santa Clara, California, Us

Renton, Wa, Us

As a consultant with PG&E Academy, I partner with stakeholders and field experts to develop engaging, interactive, and visually compelling learning solutions:- Develop learning solutions that meet different training needs from virtual learning, short videos, eLearning, and instructor-led training.- Lead instructional content strategy for learning materials, including task analysis and defining learning objectives to ensure training is aligned to business metrics, creating course outlines, and instructional material.- Develop ILT learning materials for use on the iPad and field devices that support on demand training.- Develop strong relationships to work collaboratively with clients in various business units across the organization, internal team, and project manager in developing and delivering effective learning solutions.- Key accomplishments include developing just-in-time learning to support an online knowledge portal for 12 divisions in Gas Operations that helped PG&E win an award for Training Initiative of the Year.

Santa Monica, Ca, Us

Directly supervised and led the online learning team in the design, development, and delivery of Cornerstone University eLearning solutions to support the implementation of enterprise software products for clients, employees, and partners worldwide. - Implemented the proper technology and standards for department infrastructure to create effective learning products including: establishing courseware development standards, templates, and processes to deliver scalable eLearning solutions- Directed eLearning project initiatives as they changed with quarterly releases and managed all phases of the design and development process- Created and maintained online curricula of courses and videos in the company’s talent management system- Collaborated with product managers, SME’s, and key stakeholders to establish and validate training content- Provided development, training, feedback and coaching support to eLearning development team members- Led content and quality assurance reviews to ensure adherence to standards, consistency, and quality is met in all eLearning deliverables- Developed and incorporated various methods of evaluation to measure effectiveness of eLearning solutions- Researched and incorporated new tools and development techniques to enhance the capabilities of Cornerstone University’s learning designs and provide more effective and interactive end user experiences to enhance client satisfaction

Chicago, Illinois, Us

Independently led the development of enterprise wide eLearning solutions including consulting with stakeholders and subject matter experts to identify training needs, defining learning objectives, designing course structure, developing storyboards, simulations and course assessments, and recording voice-over. Managed the implementation of deliverables including publishing, testing, and deploying content to the Intranet. Applied instructional design and adult learning theories to the design of eLearning deliverables to ensure effectiveness of program components and delivery process.

Training/Learning & Development:- Evaluated effectiveness of training programs and utilized relevant evaluation data to revise or recommend changes in instructional objectives and methods- Analyzed, re-designed, and improved training processes, including development of a standardized process for delivering non-harassment training to centralize administration and implementation of an organization-wide new hire orientation program to increase time to productivity and retention- Researched and implemented capabilities that grew the organization’s ability to deliver key training in an efficient and cost-effective mannerInstructional Design:- Developed, delivered, and tracked compliance training for target populations- Partnered with business units across the organization to design and develop custom eLearning courses - Managed the development of training and multimedia visual aides, instructional materials, online tutorials, and reference materials Talent/LMS Administration:- Led system administration for company learning and talent management application: managed daily operations of the system, from maintenance of functionality, issue investigation/resolution, user acceptance testing for new releases, and report management; managed learning catalog and curricula; managed vendor relationship and gained knowledge of system-wide best practices - Developed marketing and awareness-building for the learning and talent management system including facilitating and delivering system demos and training to key audiencesTalent Management/General:- Supported Performance Management and Succession Planning processes including task management, development of online courseware, support materials, calibration reports, and board books

Roseland, New Jersey, Us

- Managed the go-live of an LMS implementation across the division: data migration, functionality and usability testing; communication and marketing, development and delivery of classroom and virtual training to end users, managers, and administrators; redesigned the internal training website to correspond with the launch- Served as a program manager for the management training curriculum: led training needs assessment; training material development; training logistics and marketing/communications; training delivery and facilitation; training evaluation and reporting- Served as the local content expert to the LMS, including new user set-up, technical support, and one-on-one training and coaching- Implemented a self-service reporting site and developed custom reports enabling end-users and managers to run individual/team reports- Developed training and support materials for system applications, including on-line flash tutorials, job aides, and reference guides- Managed key vendor relationships and served as the division learning champion for the e-learning program- Served as the liaison to corporate training initiatives and participated in corporate task forces to represent the Business Unit- Administered 360-degree feedback cycles for the entire organization

- Managed regional administration of learning systems and acted as the regional point of contact for systems questions and issues- Administered all frontline associate training, and maintained accurate schedules, records, participation rates, and other relevant metrics- Tracked procurement activities and created monthly budget cost center reports- Developed and distributed training information and communication- Supported various regional Associate Relations and Leadership and Organizational Development initiatives

- Coordinated all logistics of training sessions: scheduled sessions; booked meeting space; ordered A/V equipment and catering; prepared training materials; attended and monitored training sessions- Managed Training Database: sent out course invitations and monitored registration process; ensured courses had the target audience; kept track of attendance and progress of training completion; calculated credit accrual; prepared and distributed quarterly CPE reports; consolidated feedback analysis; maintained database of program participants and managed related website- Conducted data gathering/analysis and developed monthly Access reports; created surveys and analyzed results- Supported department processes: oversaw department budget and expenses; maintained accurate and current records of training sessions, including course work and accreditation; maintained records of all contracts with external vendors- Created a training database in Access and the implementation of an online LMS

Bachelors Of Arts, Psychology

Psychology