Jennifer Rodstrom work email
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As a dynamic and visionary leader with a passion for driving organizational change, I bring a wealth of experience in optimizing employee engagement and crafting strategic communication plans within the global enterprise landscape. My career has been marked by a relentless pursuit of excellence, demonstrated through my successful leadership in change management and the execution of strategic initiatives.At the forefront of enhancing customer experience, I have played a pivotal role in aligning communication efforts with corporate objectives, thereby fostering a collaborative work environment. Recognized for my insightful analysis and innovative strategies, I have been a driving force in promoting operational excellence and elevating customer experience, showcasing a commitment to achieving customer-centric outcomes. My track record reflects an ability to deliver compelling narratives across various channels, ensuring authentic internal communications and strategic planning efforts.Beyond my strategic prowess, my leadership style is characterized by compassion and motivation. I excel in cultivating enduring relationships with stakeholders and leading high-performing teams. I pride myself on striking a delicate balance between strategic vision, operational excellence, and team leadership. As a dedicated professional, I am committed to not only enhancing employee and customer experiences but also fostering an environment of transparency and collaborative problem-solving.
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Customer Experience AdvisorMedalliaBoston, Ma, Us
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Communications Consultant (Contract)Knitwell Group Jun 2024 - Aug 2024Bolster the ongoing integration of eight women’s fashion brands under one portfolio through impactful change management communications. Craft key messages and communication frameworks for organizational realignments, technology transitions, and critical HR functions. -
Director Consumer Experience Communications, Training & StrategyBlue Cross Blue Shield Of Massachusetts 2021 - 2023Boston, Massachusetts, United StatesInitiated and led the development of a multi-year strategic communication plan that garnered C-suite approval for augmenting enterprise-wide associate engagement. Directed the development of compelling narratives across various channels, including newsletters and forums, while ensuring tone and authenticity for a broad internal audience. Steered consulting engagements, aligning team efforts with organizational priorities and integrating customer experience and governance strategies into project execution. Facilitated the onboarding of new executive leadership, providing critical insights and support to ensure seamless transitions and informed decision-making.Highlights of accomplishments in this role include:• Boosted employee engagement by implementing a consumer-centric communication plan, resulting in notable KPI improvements and aligning with leadership priorities and member feedback.• Built and supervised a versatile team, focusing on strategy and communications, which significantly contributed to organizational readiness to meet consumer and employee needs.• Provided leadership transition support, effectively onboarding new executives through tailored meetings and training, leading to faster acclimatization to company processes and strategies. -
Senior Advisor, Customer AdvocacyDell Technologies 2020 - 2021Spearheaded a change management and communications workstream for a critical multi-year transformation initiative, ensuring timely and effective messaging. Organized and attended leadership meetings, streamlined communications, and maintained oversight of the project portfolio as Chief of Staff. Developed and executed a global leadership transformation roadshow, focusing on the voice of the B2B customer, particularly in understanding and elevating experience with sales team, products, and services. Acted as lead strategist for large-scale customer surveys from inception to action, facilitating global sales team engagement and extending customer satisfaction feedback loops.Highlights of accomplishments in this role include:• Socialized actionable insights from customer surveys with global sales team months ahead of schedule via strategic communications and effective management of survey findings.• Aligned internal communications by ghostwriting executive emails and presenting at team meetings, resulting in improved strategic alignment and readiness for follow-up actions with customers, notably within the B2B segment.• Managed significant change management and communication efforts for a vendor transition process, contributing to Dell's ability to better respond to and meet customer needs. -
Customer Experience TransformistQualtrics 2018 - 2019Qualtrics acquired Temkin Group in late 2018 to form the Qualtrics XM Institute as the premier resource for thought leadership and for producing content and training for successful XM programs. -
Customer Experience TransformistTemkin Group 2015 - 2018Greater Boston AreaDescription: Managed the creation and dissemination of customer and employee experience insights through comprehensive research, engaging in speaking engagements, and executing training sessions. Consulted with Fortune 500 companies, advising on insights programs, success metrics, and organizational change initiatives. Carried out in-depth assessments of client customer experience strategies, recommending actionable improvement plans. Partnered with vendors and companies to gather best practices in customer experience, contributing to the development of strategic frameworks and staying ahead of industry trends, including new AI applications to improve virtual assistants.Highlights of accomplishments in this role include:• Positioned as a thought leader in the customer experience field, with a publication on AI in customer experience as early as 2016, highlighting the innovative application of technology to drive industry advancements.• Augmented organizational capabilities in customer experience across various international platforms through speaking engagements and workshops, reaching audiences of 20 – 200+ professionals.• Created and implemented frameworks and strategies that strengthened customer experience initiatives for clients by conducting about six workshops a year on customer journey mapping, facilitating strategy development for organizations. -
Customer Insights ManagerConstant Contact 2011 - 2015Led a specialized team at Constant Contact, overseeing the entire lifecycle of survey distribution, from design through analysis, to glean actionable insights on customer experience and support initiatives for small businesses and nonprofits. Spearheaded the integration of Qualtrics and Clarabridge text analytics, improving the company's research capabilities and ensuring effective internal communications. Emphasized analytical depth in research to heighten the credibility and impact of marketing and sales strategies.Highlights of accomplishments in this role include:• Elevated company initiatives' credibility and reach by bringing a higher level of analytic depth and understanding to research insights, which fostered more effective internal and external strategies.• Drove significant enhancements in Go-To-Market project outcomes by measuring their impact and implementing program changes based on comprehensive insights.• Championed the "Voice of Consumer" initiative, transforming survey insights into actionable strategies that bolstered customer experience and supported the mission of aiding small businesses and nonprofits. -
Customer Experience AnalystConstant Contact Feb 2010 - Jul 2011
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Market AnalystBose Corporation 2007 - 2010Designed and managed a comprehensive research program across North American sales channels. Managed all aspects of research from survey design through analysis and reporting. Served as an internal consultant to sales and service channels.
Jennifer Rodstrom Skills
Jennifer Rodstrom Education Details
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Mass Communication, Concentration: Applied Communication Research -
Program On Business & Strategy (6 Month Program) -
International Relations And Spanish Studies
Frequently Asked Questions about Jennifer Rodstrom
What company does Jennifer Rodstrom work for?
Jennifer Rodstrom works for Medallia
What is Jennifer Rodstrom's role at the current company?
Jennifer Rodstrom's current role is Customer Experience Advisor.
What is Jennifer Rodstrom's email address?
Jennifer Rodstrom's email address is je****@****zon.net
What is Jennifer Rodstrom's direct phone number?
Jennifer Rodstrom's direct phone number is +197889*****
What schools did Jennifer Rodstrom attend?
Jennifer Rodstrom attended Boston University, Babson College, University Of Delaware.
What are some of Jennifer Rodstrom's interests?
Jennifer Rodstrom has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Cooking, Gardening, Outdoors, Electronics.
What skills is Jennifer Rodstrom known for?
Jennifer Rodstrom has skills like Analytics, Market Research, Customer Insight, Customer Experience, Customer Satisfaction, Survey Design, Voice Of The Customer, Saas, Analysis, Email Marketing, Marketing Research, Strategy.
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Jennifer Rodstrom
New York, Ny -
Jennifer Rodstrom
New York, Ny4gmail.com, gmail.com, wagstaffworldwide.com, google.com4 +184574XXXXX
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Jen Rodstrom
Stow, Ma1bose.com
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