Leadership position that works closely with the Director of Advisor Services to create and implement innovative processes and technology that help Account Managers bring the gold star service that advisors have come to expect from the Frontier experience. Work extensively in Frontier’s systems to implement and provide useful reporting of advisor and account information to our sales team. Coaching and mentoring new Account Managers and providing ongoing training to Frontier’s seasoned Account Managers to improve Frontier’s standard of excellence.

Oversee Audit and Compliance Departments including BSA and CRAServe as the bank BSA Officer, OFAC Officer, Information Security Officer, Compliance Officer, and Internal AuditorAct as lead bank contact for regulatory examinations and external auditsDeveloped and monitored bank wide document imaging programServe on bank Allowance for Loan and Lease Loss Reserve CommitteeExperience as Loan Servicing ClerkExperience as Customer Service Representative