Branch Director working towards overall company success by effectively managing the Agency’s clinical operations, services, personnel performance, and office management during the COVID pandemic. Developed key relationships with staff and Sales team to ensure all patients received the best quality care and in a timely manner. Work closely with staff and clinical managers to progress to excellence with all key metrics. Interacting with other Maryland branches to ensure consistent information exchange and effective patient transfers. Gathering data, presenting findings, developing an action plan, and for quarterly Quality Assurance Performance Improvement meetings. Educating staff on plan and following up to ensure improvements are made. Recruiting, hiring, orienting, and retaining field and office staff in order provide the best care possible to all patients.

Field clinician from 2009 to August 2015 and Clinical manager from August 2015 to January 2020