Jennifer Runkle Email and Phone Number

•Lead the Performance and Quality Improvement (PQI) Team for Virginia resettlement programs.•Develop and implement LSSNCA's Performance and Quality Improvement Plan.•Utilize the continuous quality improvement cycle to collect and analyze data to identify process improvement strategies and build staff capacity to improve overall program performance and participant outcomes.•Lead the Council on Accreditation (COA) re-accreditation process.•Collaborate with executive leadership on projects including organizational risk assessment, strategic planning, and creation of policies and procedures.

•Design and evaluate data collection strategies to analyze program outcomes and ensure compliance with contracts for Adult and Children's Clinical Services. •Utilize Continuous Quality Improvement strategies to improve services. •Assist with achieving and maintaining agency accreditation through COA (Council on Accreditation).•Complete investigations to ensure quality of care standards are met.

•Supervise a team of Community Support Specialists, Peer Specialists, and Housing Support Specialists who provide intensive services to chronically mentally ill adults who have experienced long term inpatient hospitalization.•Provide Program Management and Quality Assurance support to ensure compliance with grant requirements. •Complete data tracking and statistics to demonstrate outcomes of the ICCP program.•Review and approve treatment documentation to ensure compliance with Department of Behavioral Health and Medicaid standards.

•Provide coordination, service, and support to 30 consumers who have or currently reside in St. Elizabeth Hospital for 6 months or more and who present clinically challenging needs.•Complete enrollment and intake assessments of new consumers.•Complete assessments of consumers, including Functional Psychosocial Assessments, LOCUS, and GAIN.•Develop and implement Individual Recovery Plans (IRP). •Provide program management support promoting compliance with Quality Assurance and grant requirements.•Collaborate with outside providers to ensure coordination and quality of care.

•Provided intensive case management services to 25 adults with mental health, substance abuse and developmental disorders.•Completed intake assessments by interviewing clients to gather psychosocial history and assess their needs as they entered the program.•Established and maintained relationships with other community agencies to coordinate services.•Completed timely documentation and monthly reports of all client interactions according to Department of Behavioral Health standards.•Consistently met productivity standards for billable hours of service.•Partnered with clients to establish goals for treatment plans to promote successful functioning in the community.

•Managed a caseload of 20 families with child abuse and neglect concerns.•Assessed safety of and potential risk to children in home as well as out of home placement settings.•Coordinated and oversaw provision of services for families to alleviate the risk of abuse and neglect.•Provided court testimony and made recommendations for children in out of home placements.

•Implemented wraparound service treatment plans for children with developmental disorders in home and community settings.•Educated parents about appropriate behavioral interventions and demonstrated use of these interventions.

•Assisted adult residents with severe mental illness in a personal care home setting with personal management tasks.•Maintained awareness of physical and mental status of residents and provided appropriate intervention as necessary.