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@prudential.com
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Jennifer Rustay is listed as Director @ Prudential | Leading Customer Onboarding with Process Improvement at Prudential Financial, based in Dresher, Pennsylvania, United States. AeroLeads shows a work email signal at prudential.com and a matched LinkedIn profile for Jennifer Rustay.
Jennifer Rustay previously worked as Director, Customer Onboarding at Prudential Financial and Manager, Installation and Data Exchange Services at Cigna. Jennifer Rustay holds Elementary Education And Teaching from Northampton Community College.
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AeroLeads found 1 current-domain work email signal for Jennifer Rustay. Compare company email patterns before reaching out.
Possible summary:As the Director of Customer Onboarding at Prudential Financial, I have been leading the entire lifecycle of new and existing customers across various segments for over 10 years, with a focus on enhancing their satisfaction and retention. I manage a large budget and a team of 50 virtual employees, who collaborate with 30+ strategic partners to handle back-office functions and align with corporate objectives.My core competencies include leadership effectiveness, operational excellence, onshore/offshore initiatives, agile methodologies, and strategic planning. I hold a Project Management Skills for Leaders certification from LinkedIn and have a proven track record of delivering successful projects and operational improvements. I am passionate about creating value for customers and stakeholders, and driving innovation and growth in the financial service industry.
Listed skills include Leadership, Management, Process Improvement, Vendor Management, and 12 others.
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A career timeline built from the work history available for this profile.
Newark, New Jersey, US
Oversee New Business, Add Issue, Policy Maintenance, Renewals, and Customer Contracts across Premier and National Account segments with five direct reports and a team of 50 virtual employees across the US. Direct 30+ strategic partners who handle back-office functions. Manage large budget. Align activities with corporate objectives by collaborating with.
Bloomfield, CT, US
Led three direct reports and a team of 45 employees responsible for installation of new business clients across different marketing segments, oversight of the client transition process, and maintenance of electronic eligibility/enrollment files. Managed large budget.
Bloomfield, CT, US
Led work stream to outsource all business operations for Group Universal. Managed and trained team.
Bloomfield, CT, US
Managed range of projects including documenting system and process requirements and UAT testing. Pinpointed inefficiencies in business processes and recommended improved policies.
Bloomfield, CT, US
Performed site evaluations and audits, and implemented customer surveys. Worked cross-functionally with colleagues to accomplish corporate goals. Provided high-quality service to customers and fostered customer retention by cultivating long-term rapport.
Bloomfield, CT, US
Trained new team members on proper service methods and evaluated service delivery using quality assurance program. Handled customer complaints and issues for manager during busy time periods.
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Jennifer Rustay works for Prudential Financial.
Jennifer Rustay is listed as Director @ Prudential | Leading Customer Onboarding with Process Improvement at Prudential Financial.
AeroLeads has found 1 work email signal at @prudential.com for Jennifer Rustay at Prudential Financial.
Jennifer Rustay is based in Dresher, Pennsylvania, United States while working with Prudential Financial.
Jennifer Rustay has worked for Prudential Financial and Cigna.
You can use AeroLeads to view verified contact signals for Jennifer Rustay at Prudential Financial, including work email, phone, and LinkedIn data when available.
Jennifer Rustay holds Elementary Education And Teaching from Northampton Community College.
Jennifer Rustay is listed with skills including Leadership, Management, Process Improvement, Vendor Management, Cross Functional Team Leadership, Operations Management, Project Management, and Call Centers.
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