Possible summary:As the Director of Customer Onboarding at Prudential Financial, I have been leading the entire lifecycle of new and existing customers across various segments for over 10 years, with a focus on enhancing their satisfaction and retention. I manage a large budget and a team of 50 virtual employees, who collaborate with 30+ strategic partners to handle back-office functions and align with corporate objectives.My core competencies include leadership effectiveness, operational excellence, onshore/offshore initiatives, agile methodologies, and strategic planning. I hold a Project Management Skills for Leaders certification from LinkedIn and have a proven track record of delivering successful projects and operational improvements. I am passionate about creating value for customers and stakeholders, and driving innovation and growth in the financial service industry.