Jennifer Ryanczak Email and Phone Number

Operations ManagerOver 10 years experience managing client accounts and contracts as the primary customer interface. Project managementMy contributions to this position:- Supported the operational integration of an acquisition in 2009- Manage 30 plus Contracts, interacting on a daily basis with clients such as Boeing, Raytheon, SAIC, Lockheed Martin and Motorola- Main focal to interact directly with clients on many levels to ensure the day to day management of programs run smoothly and any customer issues are addressed and resolved early in the life-cycle of the account to ensure client satisfaction- Managed setup of task structures in Oracle database- Run ETC analysis for proposals and contract negotiations- Manage accounts in contract value over $85 million- Deploy associates once provisioned to a program - Manage and staff contracts with over 70 associates placed at client sites- Audit and approve all time and expenses for associates- Develop cost proposals for future and on-going work- Assist in contract negotiations for on-going and future work- Manage and report on all funding for various programs- Continually develop growth in associates and dollars on programs - Report costs and activity PDRLs to clients on a weekly, monthly and quarterly basis- Liaison between associates and clients issues/requests- Work directly with program managers to help expedite tasking, manage tasking and secure tasking short-term and long-term on contracts- Develop strong relationships with clients to continue our successful partnership- Oversee all time/expense submittals from associates out in the field to ensure accurate invoicing and timely payment- Develop and manage budgets to keep to the program not to exceed dollar amount (NTE) and address any issues in advance- Develop hours usage report in Excel to assist in tracking milestones.

Managed staff and had full accountability for all company operations.Led negotiations with clientsSetup schedules for the life-cycle of top projectsLed technical teams Oversaw all commercial accounts and lead project teams for the leading ten accounts