Client Experience Leader at Deloitte UniversityResponsible for operationalizing a new clients strategy at our highest valued asset - Deloitte University. Hosts and facilitates client/account team sessions, specializing in delivering exceptional service to our clients.

Technology and Data Insights Lead for the Deloitte GreenhouseManaged application enhancements and roll-outs throughout the SDLC, working with offshore resources and vendors aimed to improve collaboration and efficiency. Focused on developing a data and analytics strategy in order to visualize KPIs across various applications.Deloitte Greenhouse Lab Manager at Deloitte UniversityResponsible for working with clients and account teams across the firm to develop experiences where every element is carefully crafted to reach creative breakthroughs in relationships, complex problems, developing innovative ideas, or in understanding how to take advantage of high-stakes moments.

Role: Project Management Office - 6 Months• Developed biweekly financial budget analysis• Maintained status across six threads including accurate reporting of risks and issues• Maintained organized repository of project artifacts in SharePointRole: Enhancement Lead – 10 Months • Coordinated enhancements across 5 enterprise applications – this requires understanding business process across multiple client departments• Managed offshore and onsite resources of approximately 10 people.• Communicated with senior management regarding issue resolution• Served as the liaison between the client and application team in terms of translating business requirements to technology solutions• Established offshore strategy and documentation standards for entire project of 50+ individualsRole: Maintenance Lead; Testing Lead - 13 Months• Managed 4 onsite development resources and 3 onsite business analysts• Gathered requirements with client input, designed user interface specifications, managed Test Plan and test script creation• Completed manual system integration testing, facilitated user acceptance testing

Automated the input process of financial data in Excel - reduced time spenton monthly billings by 50%Developed a web site for data entry by hundreds of employeesCreated a SQL database to store information from the web siteCreated a new process using a web application for submission of purchase requestsAttended monthly financial staff meetingsParticipated in conference calls with senior-level executivesHosted training sessions for a web application with over 100 attendeesAttended a company-wide conference at headquarters; Gave a presentation to executives at headquarters

Held office hours 2 - 3 times a weekGraded/Re-graded tests for 70+ studentsManaged up to 6 graders responsible for grading homeworkGraded end-of-semester projects for 70+ studentsEntered final grades into BlackboardTrained new teaching assistants