Jennifer Satterwhite Email and Phone Number
Strategic and collaborative Customer Experience Operations leader with over 25 years cumulative experience across various industries and roles of increasing responsibility. Demonstrated success dealing with ambiguity, operating in high-growth and matrixed environments, and solving problems with limited oversight. Specializing in building teams and scaling operations through streamlining, driving efficiency in business operations, and working in partnership across the organization at all levels.
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Head Of Program Development For Rise High-Growth ProgramsSap Aug 2021 - PresentWalldorf, Bw, DeResponsible for developing and rolling out programs tied to the strategic SAP RISE offering. Heavily reliant on influence without authority skillset in a highly matrixed organization.
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Head Of Business Management For Customer Engagement & ExperienceSap 2020 - Aug 2021Walldorf, Bw, DeLed team of 6 direct and 51 indirect reports to drive central governance and operational excellence, streamlining and improving important internal business steering and planning processes. Set and maintained the aligned Customer Engagement & Experience (CE&X) KPI framework, ran continuous alignment with the core strategic initiatives and programs, and provided a clear interface and support on operations.
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Head Of Commercial OperationsSap Ariba 2017 - 2020Waldorf, DeSteered Commercial Operations for the Customer Value Organization (CVO) through leadership of 7-direct reports and 47-indirect reports, including establishing team charter and mission, setting strategy and direction, and defining success. -
Director, Global Services Sales OperationsSap Ariba 2015 - 2017Waldorf, DePromoted to manage the global service sales forecasting process, supporting a team of four responsible for a 700M€ YoY sales pipeline. Partnered with Finance to develop and roll out annual business plans, SSEM quotas, and KPIs.
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Director, Strategy & EnablementSap Ariba 2014 - 2015Waldorf, DeHand-selected to provide much-needed leadership, create strategy, and set direction for a newly created role in support of the Value Engineering team of 15+ resources.
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Senior Manager, Account ManagementSap Ariba 2012 - 2014Waldorf, DeTook on a new and undefined role, determined the direction and strategy, and was subsequently asked to create and lead a team of 3-resources based on the initial success of the position.
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Senior Manager, Customer Marketing I Sr. Solutions Marketing Manager, ServicesSap Ariba 2010 - 2012Waldorf, De
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Manager, Solution ImplementationSap Ariba 2005 - 2010Waldorf, De
Jennifer Satterwhite Education Details
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Georgia Institute Of TechnologyMaterials Engineering
Frequently Asked Questions about Jennifer Satterwhite
What company does Jennifer Satterwhite work for?
Jennifer Satterwhite works for Sap
What is Jennifer Satterwhite's role at the current company?
Jennifer Satterwhite's current role is Commercial Operations and Program Development Senior Leader.
What schools did Jennifer Satterwhite attend?
Jennifer Satterwhite attended Georgia Institute Of Technology.
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