Jenny Schuler Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

● Strategic Project Manager responsible for the development, implementation, and execution of system brand campaigns, including analyzing KPIs to determine customer engagement and campaign performance.● Coordinated and managed Creative Media requests for newly designed Marketing materials through various mediums, such as print, promotional items, and photography.● Served as Brand Team Ambassador for New Leader Orientations and New Hire Onboarding trainings both in person and through online meetings.● Meticulously proofread Marketing material and copy, supplying internal design team/external production agency with any necessary edits needed for design requests including direct mail campaigns, patient education, advertising efforts and internal/external communications.

● Led the successful planning and execution of Digital Medicine implementations for Employer Group customers by facilitating both initial and on-going end-user training through on-site presentations, as well as video conferencing.● Educated customers on Digital Medicine telecommunications services and recommended solutions to friction points, after effectively establishing and assessing customer needs.● Generated insight reporting through Tableau and Epic to then present to Executive Leadership, highlighting the program’s ROI, identifying the untapped eligible population and proposed solutions to increase customer awareness through future marketing initiatives.

Metairie, Louisiana

● Responsible for 500+ Small Business (2-99 lives) Employer Groups in relation to day-to-day service requests such as, benefit inquiries, pre-existing authorizations, member ID card concerns, appeals process, and prescription concerns.● Presented annual renewal package to both the client and broker, delineating key contributing factors used to calculate renewal rate and recommended modifications to existing plan design that would result in rate relief.

Metairie, Louisiana, United States

● Served as direct contact for day-to-day member service inquiries, including coordinating the determination and resolution of complex issues spanning across multiple departments for Small Business Employer Groups (2-99) and their respective brokers within the Greater New Orleans Metropolitan and Southeast Louisiana regions● Partnered with Renewal Account Executive to deliver annual renewal package including competitive alternate plan design options, analysis reporting used by Underwriting to calculate renewal and additional ancillary bundle options available for cost savings● Nurtured strong working relationships with assigned Small Business employer groups and their respective brokers that fostered brand loyalty with UnitedHealthcare● Coordinated, led and directed educational seminars surrounding enrollment benefit meetings, briefings related to our value-added wellness benefits and kept abreast of all COVID-19 updates● Responsible for increasing electronic services utilization through the education, coaching and training of employer groups and brokers with such online tools as Employer eServices, UnitedHealthcare Benefit Services (UHCBS) and our Allsavers online portal

Metairie, Louisiana

● Managed and developed a diverse portfolio of both Mid-Market (50-99 lives) and Key Accounts (100+ lives) through trusted collaboration with internal Sales and Underwriting teams.● Identified opportunities for improvement and growth within client’s benefit offerings, composed Request for Proposals (RFPs) and presented customized strategic plans to Executive Leadership team.

Metairie, Louisiana

● Coordinated and executed the installation of both new and existing groups upon their respective Open Enrollment periods● Assisted clients with their daily service inquiries regarding billing, claims and eligibility by acting as a liaison with the assigned carrier Account Executive and Account Management teams● Prepared, distributed and managed the RFP process for each client reviewing all quotes/contracts for accuracy and compliance● Created, updated and managed all marketing materials that were presented at client meetings

● Obtained and grew relationships within the Medicare Employer & Individual market (Public Sector) and served as the primary point of contact for managing the overall service experience from implementation through renewal● Represented the client internally and collaborated within the Marketing department to develop and implement client systems, complete projects and address ongoing service needs to ensure resolutions across functional areas were accurate and complete● Led effective business meetings with the customer along with internal URS associates via WebEx, weekly phone calls with strategic partners, Open Enrollment meetings, Educational seminars etc.● Investigated, analyzed and developed creative solutions to client-specific problems related to systems, claims, networks, providers and eligibility through active cross-functional team participation

New Orleans, Louisiana Area

● Partnered with Campaign Manager and Direct Marketing vendor to create and execute B2C Marketing campaign strategies while developing testing and measurement design● Served as the Customer Relationship Management (CRM) Team Lead within the Sales and Marketing departments, supporting colleagues with CRM / Campaign Management initiatives. Created and implemented CRM training program that was utilized by the entire Louisiana Sales and Marketing department to assure the pre-defined process was being adopted to enable accurate data entry and tracking● Analyzed and reported on the performance of direct marketing campaigns, including presenting key findings and strategies to upper management that were later used to develop future Marketing initiatives● Supported Marketing Management in collecting, synthesizing and reporting on customer-facing data that fostered member loyalty and acquisition

Metairie, La

● Assisted Account Managers and Account Executives in the group enrollment process throughout the plan year specializing in Large Group (100+) Fully Insured & Self-Funded block of business● Provided backup on major service issues via contacts through brokers and group leaders to ensure timeliness of resolution● Participated in on-site training to brokers and group leaders on the various electronic tools available through BCBSLA and/or BMS in order to foster the adoption of these tools● Handled benefit questions and concerns during Open Enrollment meetings as needed to promote accurate and expedient new group installation or existing group renewal processes● Prepared uncontested renewals of existing group business and completed necessary internal and external renewal documentation in order to attain the retention goals of the organization