Jennifer Seto Email & Phone Number

Toronto, On, Ca

Copenhagen, Denmark, Dk

Responsible for providing human resources leadership and developing and driving the people strategy of the Americas region (Canada, US, Mexico and Argentina). Provide people & culture leadership on employee relations, performance management, talent management, compensation and benefits, and employee engagement and retention. Accountable for local HR programs and policies, ensuring compliance with local laws and regulations and an engaged culture where everyone can grow and thrive.

London, Gb

Lead, coach and motivate a team of HR Consultants that partner with the business to design and deliver HR solutions, programs, projects and policies to drive business performance.• Lead annual HR strategy planning process; created four strategic people pillars and eight key focus areas in 2021, with detailed deliverables and measures aligned to business strategy; presented strategy to CEO and Executive team• Use people analytics and insights to create workforce strategy recommendations; provided diversity data analysis and insights to inform a three-year diversity strategy and new gender promotion targets; developed and implemented Commercial Banking Senior Analyst proposition that reduced turnover for a key revenue-generating support role; provided turnover recommendations for Branch Personal Bankers and other key roles• Collaborated with business leaders to lead the people component of the Future of Work initiative to shift to a hybrid workforce; developed home-worker benefits, home workplace accommodations processes, flexible work policies, location strategy, HR systems for tax reporting, and additional resources. Identified and implemented change management plans• Support organizational effectiveness initiatives including Country HR Lead for implementation of the new global strategy and providing advice and guidance on organizational design and efficiency projects• Own the employee engagement process, including conducting analysis on results, developing papers for the Board, and identifying areas for improvement

Toronto, On, Ca

Provided strategic consulting, project management, change management, and process improvement to the Legal, Compliance, and Investigate & Security Services groups.• Facilitated strategy sessions for Corporate Affairs and Technology Legal leadership teams; supported leaders to identify key priorities, deliverables and KPIs• Implemented customer complaint management system for three legal entities and their Compliance groups, including training and change management• Led Agile team to address financial crimes challenges; developed and implemented multiple solutions for rapid identification of account takeovers, resulting in lower email money transfer fraud rates; successful pilot resulted in the creation of a permanent cross-functional unit• Managed project to develop a global gifts and entertainment tracking solution to meet regulatory requirements; facilitated definition of business rules, workflows, and system requirements; facilitated stakeholder and change management across a group of 25+ global business leaders resistant to the change• Managed Legal and Compliance’s $2.5M post-acquisition integration with UK-based F&C Asset Management, including developing an Integration Playbook and Road Map to support future efforts.

Toronto, On, Ca

Supported the search, offer, and execution of executive staffing, including accountability for the end-to-end appointment approvals process for hires, promotions, and lateral moves. • Partnered with HRBPs, Executive Compensation and Hiring Executive to develop each proposal; identified and acquired approvals, circulated documents, and communicated outcomes including compensation packages to executive leadership; rewrote Board and Committee Charters and By-Laws to implement delegated approvals• Supported Managing Director in identifying executive talent moves across the company, reviewing succession slates, prepping executive profiles, and developing Board submissions for in scope executive moves• Directed and optimized executive and top talent 360 assessment and coaching programs, including managing vendor contracts, overseeing program administration, implementing process improvements, and resolving issues and escalations• Facilitated the Executive MBA program nominations process by working with executives and nominees to develop profiles and applications and determine program eligibility• Responsible for the design and development of executive talent programs, process and initiatives such as interview guides and protocols, on boarding tools and coaching solutions to create a 'concierge-like' experience for new executives

Toronto, On, Ca

Appointed as Project Manager and Business Lead accountable for the Annual Employee Survey, a high-profile initiative for 35,0000 employees across 5 countries vital to business operations. • Implemented technology and process efficiencies that saved over $500K per year and hundreds of resource hours; revamped the administration process to introduced single sign-on, leveraging existing HR data for analytics and implementing new technology including a trend mapping tool• Rolled out survey on time and under budget while executing on the transformation; provided top-notch service to executives, managers, and employees while getting buy-in, managing change, and administering each annual cycle• Developed survey content, indices, and reports, as well as manager materials for interpreting results and action planning; presented results and insights to each business head• Recognized for ability to lead and transform this program with in-role promotion and out of cycle performance bonus

Toronto, On, Ca

Project team member that implemented a career and recruitment system for a newly outsourced recruitment process included developing business requirements and process models. Commended on ability to join a complex project, learn quickly and become a vital part of the team.- Accountable for training, change management and communication including developing user guides, job aids, web content, as well as launch messages and training sessions. Change management was critical to project success as the new outsourced model was poorly understood, causing confusion and frustration.- Took on accountability for QA testing and UAT with no testing experience after major testing issues arose. Learned to develop and execute test cases, log defects and test fixes. As a result, became the expert on the system and business processes and would even be asked for support from outsourced recruiters.- Became subject matter expert on staffing policies and processes while re-writing them to fit the new outsourced model. Was often asked for advice and counsel by managers and HR personnel.- Raised $1,250 for employee giving campaign managing an in-office mini golf tournament. Commended by Deputy Head of HR for planning a successful event that also developed camaraderie among employees.

Toronto, On, Ca

- HR Generalist to the new Democratic Renewal Secretariat. Helped staff the Secretariat by writing job specifications, developing selection criteria and interview questions and screening resumes. also provided advice to managers on HR policies and processes.- Used knowledge of HR policies, processes, legislation, and 3 collective agreements to develop online manager guides to surplus/downsizing, recruitment and selection, and performance management. Also developed a Virtual Career Centre that provided information on career planning, the performance management process, learning and development, and resume writing and interview skills.

Toronto, On, Ca

Rotation 1: Renewal & Revitalization Advisor, Management Board Secretariat- Conducted best practice research to develop recommendations for intern retention and was commended by the Deputy Minister for a presentation to the Deputy Ministers' Leadership Group. Most recommendations were implemented within a year.- Wrote a profile paper outlining options for increasing eatery-level jobs within the government. Required knowledge of environmental scans, gap analysis, job classification, as well as organizational policy and processes. - Worked with a team to administer the Ontario Internship Program including organizing a 3-day orientation session for 150 interns, attending career fairs, sitting on interview panels, and coordinating training sessions.- Comments on performance review included 'constantly delivered on work commitments and produced work that always met and often exceeded expectations' and 'has superior research and analytical skills.'Rotation 2: HR Strategic Planning Analyst, Ministry of Community, Family and Children's Services- Managed ministry development of an accessibility plan to meet the requirements of the new Ontarians with Disabilities Act.- Conducted best practices research and used knowledge of policies and processes to develop manager guides to employee orientation, performance management, and informal recognition.- Conducted research and developed recommendations for a 360 assessment vendor/system.

Masters Of Industrial Relations, Human Resources

Bachelor Of Commerce, Commerce