Jennifer Shade

Jennifer Shade Email and Phone Number

Human Resources Implementation Manager @ Paylocity
Altamonte Springs, FL, US
Jennifer Shade's Location
Greater Orlando, United States
Jennifer Shade's Contact Details

Jennifer Shade work email

Jennifer Shade personal email

n/a

Jennifer Shade phone numbers

About Jennifer Shade

I am a self motivated leader for Paylocity with a focus on training, coaching, and development. I have strong leadership skills with a purpose of success, efficiency, and overall understanding of products and communication. I trained and developed the company's first customer service reinvention class. 100+ employees have been promoted under my leadership within the last four years. I am highly organized with a talent of pulling large pieces of data together to present and use across leadership teams. Creative and intuitive, I have created countless training documents and most recently a leadership program within our service department to mold future potential leaders. I am passionate about win-win relationships, leading others to success, and internal cooperation, learning from each other and using that information to empower other departments within the organization.

Jennifer Shade's Current Company Details
Paylocity

Paylocity

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Human Resources Implementation Manager
Altamonte Springs, FL, US
Website:
paylocity.com
Employees:
6379
Jennifer Shade Work Experience Details
  • Paylocity
    Human Resources Implementation Manager
    Paylocity
    Altamonte Springs, Fl, Us
  • Paylocity
    Client Services Manager
    Paylocity Feb 2021 - Present
    Lake Mary, Florida, United States
  • Paylocity
    Team Leader
    Paylocity Oct 2014 - Feb 2021
    Lake Mary, Florida
    • Maintain client communication and provide support regarding client’s payroll, benefits, accruals, and other ancillary products. • Meet deadlines for internal issues as well as following through on deadlines made with clients.• Ensure follow up with client is timely and complies with internal policies and procedures.• Work with management, sales, and support to address and resolve client issues and concerns.• Subject matter expert for my mid team for ACA concepts and ACA in Webpay.• Created ACA resource information for company wide use. • Mentoring new hire employees.• Assist with special projects and internal meetings to enhance Webpay software.
  • Convergys
    Team Leader
    Convergys Aug 2010 - Oct 2014
    Lake Mary, Florida
    • Review performance reports to measure productivity, goal achievement, and determine areas of improvement.• Report agent’s performance scoring daily by pulling information from several databases and creating agent scorecard.• Plan coaching opportunities as well as weekly meetings and daily deliverables around call volume.• Manage payroll daily by matching phone/timecard punches, PTO, UTO, Leave of Absences, and Medical Leaves.• Holding agents accountable for attendance, performance, and monitoring agent’s performance daily.• Coaching agents to understand their impact to the business and demonstrate behaviors to increase their personal performance also being available to agents for questions and help.• Handle escalations and kudos calls for team.• Maintain positive morale and professional culture.

Jennifer Shade Skills

Customer Service Training Management Team Leadership Coaching Leadership Customer Satisfaction Call Centers Team Building Payroll

Jennifer Shade Education Details

  • Valencia Community College
    Valencia Community College
    Business Administration And Management, General

Frequently Asked Questions about Jennifer Shade

What company does Jennifer Shade work for?

Jennifer Shade works for Paylocity

What is Jennifer Shade's role at the current company?

Jennifer Shade's current role is Human Resources Implementation Manager.

What is Jennifer Shade's email address?

Jennifer Shade's email address is js****@****ity.com

What is Jennifer Shade's direct phone number?

Jennifer Shade's direct phone number is +184746*****

What schools did Jennifer Shade attend?

Jennifer Shade attended Valencia Community College.

What are some of Jennifer Shade's interests?

Jennifer Shade has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare.

What skills is Jennifer Shade known for?

Jennifer Shade has skills like Customer Service, Training, Management, Team Leadership, Coaching, Leadership, Customer Satisfaction, Call Centers, Team Building, Payroll.

Who are Jennifer Shade's colleagues?

Jennifer Shade's colleagues are Haley Genberg, Rabiah S., Christopher Reid, Mikaela Walsh, Debra Ziemianin, James Weinberg, Kevin Bustamante.

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