Jennifer Shaeffer Email & Phone Number

Virginia Beach, Va, Us

Remote

- Full stack QA Engineer using all the tools in my toolbox to test across platforms, including API testing, web app, mobile on both Android and iOS, Cypress test automation.- Working in 3 or 6 week cycles on 2 separate teams adding value at every phase of the SDLC starting with PM & Design discussions and shaping, test plan documentation, execution and automation.- Expert prioritization as the dedicated QAE on 2 different product teams, working in lock-step with PM to stay aligned on what is the most important work at any given moment.- Lead whole team testing parties coaching all product team members on how to test, resulting in a whole team quality approach.- Created a new Notion database for QA Knowledge Base documentation. Added 17 new KBs this past year and made it easy for all QA Engineer team members to easily contribute.- Create new Cypress E2E automated tests helping to build out our regression testing suite that runs during deployment to QA Env and Prod Env.- Lean and flexible test documentation that is created during shaping and continually built out throughout the project, helping to identify early all the visible, invisible and hidden places the project will affect.

Remote

- Implemented test automation into our software delivery process. Coverage grew from 0 in 2018 to 100,000 monthly test runs.- Created, maintained, and monitored the entire test automation suite, while working on 3 project delivery teams.- Tested and validated APIs to ensure the correct data was flowing to the DB, our other systems, and our third party integrations.- Key collaborator at every stage of the software delivery lifecycle (SDLC) including shaping our stories with clear requirements and acceptance criteria to prevent bugs and testing every step of the way until release.- Spearheaded QA Pager Duty to add an additional layer of production monitoring by automating the riskiest areas of our applications.- Led QA team by strengthening relationships with teammates, successfully onboarded new testers, and thoroughly enjoy mentoring and collaborating with everyone on the team.- Quality advocate, coaching our implementation team to align on testing approach and empowering the whole team to help in automated testing.

Remote

- Documentation guru. Created robust documentation to support all parts of the business, including the project team, support, and sales.- Initiated QA Learning Club to accelerate the teams’ learning, techniques, and approach to testing and product delivery.- Expertly test all apps, products, and features across the large span of our product offerings.

Remote

- Trained team on new test management tool ensuring we maximized the full potential of the software. Resulted in increased thoroughness in testing and quicker new tester onboarding.- Created and managed a beta program for a long running project to speed the feedback loop for our customers.- Leveraged deep customer empathy to discover all use cases and edge cases early in the development process resulting in improved quality and reduced support tickets from our users.

Remote

- Provided excellent customer support via email, chat, and outbound phone support.- Thrived on solving challenging Tier 2 support issues while maintaining a customer satisfaction rating of above 97%.- Successfully piloted the "Voice of the Customer" (VOC) program that embedded a Customer Support Specialist as part of the product team to ensure we always put the customer first.

Arlington, Virginia, United States

- Team leader and project manager who motivated and encouraged others to successfully complete projects on-time.- Detected and prevented problems in software prior to production.- Responsible for communicating with project team during testing phase of software implementation to ensure project meets deadline.

Arlington, Virginia, United States

Bachelor Of Science - Bs, Mathematics

Education record