• Efficiently manages calendars, including scheduling all meetings for the Publisher/Executive Director, handling heavy scheduling demands.• Books and monitors national and international travel arrangements, catering to specific requests and travel needs with meticulous attention to detail.• Skillfully reconciles work and travel-related expenses for reimbursement, ensuring accuracy and compliance with organizational policies.• Manages numerous group conference registrations for various teams, facilitating seamless participation in key events.• Acts as a gatekeeper for all scheduling requests, prioritizing and managing appointments effectively.• Assists in coordinating annual advisory committee meetings for KHN, overseeing presentations and venue logistics.• Handles travel arrangements, attendance tracking, and membership management for external committees and boards.• Prepares contracts and other administrative documents for KHN and assists with grant reporting and grant writing tasks as needed.• Demonstrates extensive knowledge of the health, health policy, and journalism domains in which KFF operates.• Possesses knowledge of United Airlines and West Coast-East Coast travel dynamics, contributing to efficient travel planning.• Exhibits superior communication and interpersonal skills in interactions with KFF staff, Board members, government officials, press, media, and stakeholders across various organizations.

• Managed materials management processes, including supply chain logistics, ordering, procurement, receiving, and inventory management.• Handled stocking, loading, unloading, par-levels, substitutions, and back orders.• Evaluated, prioritized, and processed order requisitions for special and stock items using Infor Lawson.• Obtained price quotations, both written and verbal, to ensure cost-effective procurement.• Collaborated with sterile technicians, clinical team leaders, and management staff to assess supply needs.• Received and broke down pallets, conducting daily inventory of sterilization supplies, instrumentation, and equipment.• Monitored systems to identify and resolve discrepancies with orders and expedited overdue products and services.• Oversaw procurement of loaner and consignment instrumentation using loaner link.• Coordinated vendor visits while enforcing policies and procedures and researched product pricing for cost-effective solutions.• Maintained monthly expenditure reports, budgets, and pricing updates.• Managed quality improvement projects, standardization, and additions to trays.• Handled entry, shipping, and receiving of repair exchange scopes, packages, and returns.• Created and updated guides, flyers, sign-up sheets, signs, and word processing/spreadsheet programs.• Maintained and updated instrumentation and tray information in Censitrac.• Acted as a direct contact for OR, CSC, and SDSC staff, leadership team, and CPU staff regarding research, problem-solving, and solutions to instrument/supply issues or needs.• Coordinated with outside vendors, reps, internal departments, and external clinics regarding instruments and supply needs.• Participated in operational improvement methods and coordinated and performed the annual inventory count.• Updated PO details and delivery dates, resolved rejections, and interacted with suppliers to ensure accurate orders and deliveries.

• Conducted reconciliation between the Restricted Patient database and manual lists of restricted patients to ensure accuracy and completeness of patient listings.• Removed patients from the database who no longer met criteria for inclusion, ensuring database integrity and compliance with privacy regulations.• Managed the Physician Information Tracking System (PITS), updating physician profiles and ensuring accurate physician information.• Maintained patients' medical records in EPIC, including updating patient information and ensuring completeness and accuracy of records.• Conducted insurance verification for patients, confirming coverage and eligibility for services.• Adhered to set turnaround timeframes for creating, updating, activating, and inactivating physician profile records, ensuring timely and accurate data management.• Contacted external physician offices and facilities to obtain and verify contact information, facilitating communication and coordination of care.• Responded to inquiries received on the Consumer Resource Center telephone lines, providing information about UC Davis providers, services, and community resources.• Clarified questions about health insurance plans accepted at UC Davis, assisting callers with understanding coverage and benefits.• Assisted callers with navigating the health system, referral process, parking, billing procedures, and other inquiries, providing exceptional customer service.• Implemented on-the-spot service recovery strategies to address caller concerns and prevent escalation of complaints and dissatisfaction.• Completed complaint intake process to refer callers to a Patient Relations Analyst for further handling, ensuring timely resolution of issues and concerns.

• Provided comprehensive administrative support for Kidney Pancreas Transplant patients, including monitoring, and maintaining information for all patients on the UNOS waiting list, such as labs, studies, social support, and compliance.• Demonstrated extensive knowledge in scheduling patients' appointments for Transplant Physician, Social Worker, Dietician, and Surgeon evaluations, ensuring efficient and timely coordination of care.• Assembled patients' records, forms, and maintained patients' charts, ensuring accuracy and completeness of documentation.• Created and completed patients' correspondence related to listings, status changes, or committee updates for all UNOS listed patients, maintaining clear and concise communication.• Managed demographic and insurance information in the Transplant Database, ensuring data integrity and compliance with regulatory requirements.• Reviewed patients' medical records in EPIC to provide information to the RN assigned to the case, facilitating seamless communication and continuity of care.• Exercised sound independent judgment to prioritize inquiries and determine appropriate actions, including contacting physicians and nurses as needed to address patient needs.• Demonstrated proficiency in health insurance regulations, policies, and procedures, ensuring compliance and accurate billing processes.• Scheduled pre- and post-operative appointments, coordinating with healthcare providers and patients to optimize care delivery.• Obtained prior authorization for surgeries, pre-operative, and post-operative appointments, ensuring timely and appropriate coverage for medical procedures.• Assisted in the development and maintenance of policy and procedure manuals, contributing to the efficient operation of the transplant program.• Provided backup support to the Data Assistant in processing monthly BloodSource paperwork for all UNOS listed patients, ensuring accurate and timely completion of administrative tasks.

• Greeted clients upon arrival and directed them to the appropriate department or individual, ensuring a welcoming and professional atmosphere.• Provided comprehensive administrative support to the pulmonary division and hospitalists, including managing schedules, coordinating meetings, and handling correspondence.• Processed and submitted reimbursements for both employees and non-employees, ensuring accuracy and timeliness in financial transactions.• Utilized the EEDS system to input and track yearly meetings, ensuring compliance with organizational protocols and scheduling requirements.• Managed departmental supplies, including purchasing and inventory management, as well as completing work order requests to support operational efficiency.• Facilitated the onboarding process for new Hospitalists, fellows, and Pulmonary physicians by creating, distributing, and collecting new hire packets.• Handled administrative tasks such as mail distribution, filing, labeling, and document scanning, maintaining organized and efficient office operations.• Verified patient information and retrieved medical records using electronic medical record (EMR) systems, ensuring accuracy and confidentiality in patient data management.• Managed incoming phone calls for physicians and fellows, aiding and directing inquiries as needed to ensure timely and effective communication.• Scheduled appointments for residents and fellows with physicians, as well as coordinating meetings for the management team, ensuring efficient use of time and resources.

• Coordinated executive communications, including calls, emails, and client interactions.• Managed daily correspondence input and monthly report printing using Appfolio.• Reviewed accounts payable and property budgets for all properties. • Tracked payments and updated internal drive accordingly.• Reviewed demand work orders to determine billable status.• Created and printed checks using Appfolio.• Processed payroll for employees and contractors.• Prepared and communicated purchase orders to managers and suppliers.• Received and approved purchase orders for payment.• Prepared monthly expense summaries with supporting details.• Resolved errors or inconsistencies in expenses from the general ledger.• Assisted Vice President with budget/expense variance analysis.• Prepared monthly expenditure forecasts and budgets.• Maintained organized filing system for paper and electronic documents.

• Managed SAP system for daily report printing and data input.• Reviewed and corrected daily Bill of Ladings for truck and rail shipments.• Ensured accuracy of weight tickets.• Handled payroll communication, verification, and data input.• Utilized Visions Software for equipment, integrity report, and audit tracking.• Tracked and managed Loss Control Action Items.• Oversaw ISNetworld, contractor insurance, and qualifications.• Inputted Maintenance and Operations safety/training meetings into A-cert system.• Scheduled and managed employee visits for annual physicals.• Collected and processed specimens for external laboratory testing.• Participated in community involvement projects and donations.• Managed filing, labeling, shipping, mail sorting, organization, and cleaning tasks.• Community Involvement Projects/Donations• Filing/Labeling, FedEx, UPS, sorting mail, organizing, and cleaning.