Jennifer Sheldon Email and Phone Number

Primary Focus: Population health management, value-based care, social determinants of health, transitions of care improvement, project management, process improvement• Managed a 2-year multi-faceted project to establish a case management service line across 5 hospitals and 28 medical centers. Contributed to the successful implementation of: 1. standard risk assessment tool in Epic shared between inpatient and outpatient teams2. inpatient model and Epic tools to identify appropriate patients decreasing patient load3. risk stratification model to improve targeted outpatient case management enrollment4. new 20-member virtual team functioning as an extension of case management to facilitate transitions of care services and decrease administrative tasks for clinicians• Facilitated development of a standard social determinants of health survey in Epic and obtained RFPs from several community resource agency vendors; leading to implementation of a pilot to test effectiveness of linking patients to resources.• Developed and maintained a value-based care dashboard summarizing performance on quality, cost and utilization metrics against benchmarks for clinical integrated network and used to identify quality improvement projects. • Taught a Lean education course and coached primary care clinic teams on application of learnings to a clinic specific HEDIS problem; promoting a culture of problem solving to support care management, patient access, and IT.

Primary Focus: Operations, relationship management, event planning, budget oversight• Developed a 5-year strategic plan based on extensive internal assessment, 25+ interviews, planning retreat and research on comparable academic NIH funded health systems.• Developed and implemented a new pricing model and service request platform for an Immunohistochemistry Department; resulting in savings to the cancer research budget. • Collaborated with web-services, a social media vendor, and philanthropy to implement new initiatives aimed at elevating the cancer research visibility, brand and philanthropic funding stream.

Primary Focus: Market analysis and research, strategic planning, Michigan Department of Community Health Certificate of Need (CON) fulfillment and advocacy• Consultant to service lines providing information on market position, ambulatory referral opportunities, customer preference scores, physician loyalty, and growth strategies.• Compiled data and information for senior leaders to assess merit of potential merger and acquisition opportunities: patient demographics, payor mix, market share, utilization volume, beds and service composition, physician networks, market forecasts, financials, quality scores.• Facilitated strategic planning retreats and used output to develop strategic plans for Primary Care, Orthopedics, Ophthalmology, and Public Health Research.

Primary Focus: Data analysis supporting physician performance measurement, physician network development, population stratification, targeted care management outreach programs• Managed project to develop and integrate a behavioral health component to enhance a complex home-grown population risk stratification model. • Developed an internal approach to evaluate physician practice performance on evidence-based measures, leading to reduction in corporate expense from termination of vendor contract. • Conducted external research on Patient-Centered Medical Home Models and wrote an informational report for senior executives resulting in a decision to launch a pilot program.