• Lead multiple training programs simultaneously including all program logistics and on-site support• Create workplans and timelines for multiple programs to ensure deliverables are met • Supervise, coach, and mentor program team members and monitor their workload • Manage day-to-day budgets, including tracking, reconciliation, monitoring and mitigating third party costs

• Undertake site and vendor selection and manage contract negotiations • Manage event communications and attendance tracking • Actively contribute to initiatives and projects led by the global training leadership team • Acts as a first line of negotiation with vendors (hotels, restaurants, transportation, etc.)• Interface regularly with professional staff and management at all levels of the firm • Analyze feedback from global training programs, organize and evaluate data for recommended improvements

• Schedule events from start to finish – working with internal facilities and external clients to manage catering, conference space and setup requirements, participant tracking, participant evaluations/feedback, and creating/producing agendas• Coordinate with internal and external partners and agencies to ensure appropriate planning and timely execution of programs and conferences• Assist with leading complex projects with cross-functional impact and visibility• Evaluate effectiveness of software development teams through metrics and analysis and makes recommendations on improvements

• Liaison between insurance agent and my company for all insurance/compliance related matters• Enter new jobs in 2 different software systems• Integrate data from one software system into another on a daily basis• Process and approve contracts and change orders daily• Compile weekly reports for upper management review• Maintain / update software databases

- Managed all aspects of wide-scale facility rental program spanning 8 participating school systems in the Reading area to external clients after school hours and on weekends- Independently handled all client interactions regarding scheduling, billing, logistics, staffing, and coordination with internal parties.- Quickly resolved all booking conflicts by proactively proposing alternative solutions to fit the client’s needs.- Enhanced Online Facility Booking system to better serve clients by administering changes to the back-end tool.- Served as primary point of contact to clients before and after events to promote positive relationships and encourage future growth opportunities.- Conducted facility tours for prospective clients and lead pre-event planning meetings.- Coordinated a wide range of services for events across internal departments including audio-visual requirements, catering requests, conference room and auditorium set up.- Created and processed all invoices to ensure accuracy of charges and timely payment from the clients. - Introduced new enrichment programs and childcare options resulting in program growth from 150 students to over 400 students between 2010-2014, grossing $750,000.- Managed four on-site programs that delivered classes grossing $100,000 per year.- Managed 45 staff and worked with over 100 outside vendors.- Conducted weekly program evaluation to effectively manage purchasing, staffing and scheduling- Tracked and managed program registrations, finances and invoices.- Coordinated all employee training and professional development activities for employees- Designed and produced program catalogs and direct marketing material.- Calculated and tracked program budgets and developed contingency plans to resolve any unforeseen expenses.- Analyzed programs through quality surveys to ensure continued interest and effectiveness.- Cultivated and fostered relationships with program vendors to maintain quality enrichment programs

• Created, coordinated, and supervised activities for elementary students for the Extended Day Program at one site• Managed three assistant teachers, providing them with tasks and objectives each day• Communicated with parents regarding their child’s daily progress with any issues and/or conflict resolution

• Managed the office and made sure daily tasks were completed on time• Streamlined logistics within office promoting efficiency and productivity• Inbound and outbound calls with continuous focus on customer retention

• Prepared hands-on and engaging math lessons for 6th grade students based on the Connecticut Mathematics Curriculum Standards• Collaborated with the 6th grade team of teachers to develop differentiated instruction for gifted and struggling students• Conducted parent-teacher conferences to update parents regularly on their child’s progress in the classroom