Innovative professional with 17+ years of progressive experience within benefits industry. Knowledgeable and Respected Account Manager, known for exceeding at client satisfaction while supporting brokerage and producer to grow book of business. Expertise in new and existing benefit accounts, client relations and needs assessment, marketing, critical thinking, problem solving, vendor administration, and staff mentoring. Initiative-taking leader with refined business acumen and exemplary people skills. Facilitates a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Proven project management skills with successful implementations for new products and services. Ability to easily adapt to new processes and apply business best practice solutions. Excellent communication and leadership skills. Strong organizational, analytical, and problem resolution skills. Initiative-taking and driven. Thrive in both independent and collaborative work environments. Exceptional excel skills, proficient in complex spreadsheets. Experience in pivot tables and VLOOKUP’s.Outstanding client and customer service skills.Honest and hardworking.