• Develop strategies, tactics, and content across communications channels for several key audiences (health plan members, benefits administrators, brokers, physicians, and internal staff).• Support wellness, population health, condition management, product development, and sales initiatives with recurring print, mail, and email campaigns.• Manage marketing campaigns from inception to completion for a variety of product launches and systems enhancements.• Develop and maintain project plans and reporting documentation to ensure timely delivery of assigned projects/campaigns.• Monitor customer relationship management systems and databases in support of communications campaigns and wellness incentive programs.• Coordinate all aspects (writing, editing, layout, print, distribution, performance reports) of quarterly newsletters for health plan members, benefits administrators, brokers, physicians, and wellness clients as needed. • Responsible for all aspects of graphic design for print and electronic publishing.

• Develop, recommend, and implement business process improvements to increase the efficiency and effectiveness of the golf program• Proactively research financial, demographic, and market information, keeping Director(s) informed of comparable programs and opportunities for growth• Coordinate miscellaneous communications projects which provide information on the feasibility of new products and services, and optimal introduction procedures• Review, analyze, and monitor ongoing program revenue and expenditures, preparing regular recurring reports that help Director(s) make decisions• Analyze inventory purchases and buy levels, modifying sales strategy when appropriate to lower cost of goods and increase profit margin• Serve as program’s subject matter expert on purchasing policies and procedures, verifying blank purchase agreements, purchase orders, and other procurement documents• Collaborate with Public Affairs Office and Regional Marketing Department staff regarding the posting of publications to department’s social media sites and electronic newsletters• Create forms, flyers, and employee training manuals covering a wide range of topics including cash handling, troubleshooting software, customer service, and conflict resolution techniques• Create and maintain research files and customer information databasesNotable Contributions:- Created and enacted an Emergency Operating Procedure that enabled business transactions to continue during frequent computer crashes and power outages, successfully recovering $10K+ in manual sales, 2012- Systematically identified, observed, analyzed, and corrected inventory discrepancies, reducing monthly losses from -$920.50 to -$51.00, 94% improvement- Implemented program’s first ongoing customer satisfaction survey - Nominated by JEB Little Creek Navy Morale, Welfare & Recreation (MWR) Director to teach STAR SERVICE customer service courses to local MWR activities, 2012

• Mow, trim, edge, fertilize, and detail turfgrass• Manually and chemically maintain native and ornamental plants, shrubs, and trees• Install and repair irrigation systems• Complete annual CEU requirements to maintain Commercial Pesticide Applicator 3A-3B License

• Recruit, hire, train, schedule, supervise, and council diverse seasonal staff of 70-90 employees• Prepare annual reports of department performance• Assist with cold calls for season ticket and group sales packages• Continue Administrative Assistant duties during winter months

• Answer general customer inquiries via phone, e-mail, or in-person• Assist ticketing, group sales, community relations, and operations departments as needed• Order and maintain stock of office and janitorial supplies