Sales Manager - Shoes and Handbags

Responsibilities:On the fly coaching of a staff of 12 – 20 peopleExecuted and maintained the monthly merchandising storyCreated the weekly staffing schedulePrepared daily sales messages and daily sales goalsAchievements: Met and exceeded target expectations with monthly sales targets leading to bonus 4 times this year

Customer Experience Manager (CEM) Aug 2009 – Dec 2011Assistant Customer Experience Manager (ACEM) Aug 2005 – Aug 2009ACEM Merchandising, Operations and Kids Head Cashier Feb 2005 – Aug 2005Customer Experience Representative – Gift Oct 2004 – Feb 2005Responsibilities:Maintained excellent standards of customer service through on the fly and formal coaching sessions with staffUsed company survey and secret shopper results to implement changes to daily operations in the store leading to improved scores in staff availability, appearance and knowledge.Scheduled staff three month and annual staff evaluations for the leadership team and followed up to ensure prompt completionConducted group and individual interviews for potential new hiresWorked with area Merchandising Manager and peer at Robson Street store to pilot Merchandising Manager project. Hosted elevation sessions for CEMs and ACEMs from stores without a dedicated Merchandising Manager.Worked with the company Construction Project Manager to ensure that second floor renovations were completed on schedule Multiple launch parties for publishing milestones including Harry Potter, Breaking Dawn and MockingjayAchievements:Met and exceeded KPI targetsImproved Loss Prevention audit results two years running Reorganized back room storage to improve product flow Merchandising choices and book knowledge led to increased sales in lifestyle, fiction and local interest book sales.Hired and trained 40 new employees in a 2 month periodDeveloped and implemented a new training and orientation package for new hiresThree ACEMs or Taskers on Duty were promoted to CEM level through my coaching and mentoringResponsible for approximately 20 A level events on and off site including the Vancouver Green Show, The Vancouver Yoga Conference and the Vancouver Board of Trade Job FairImplemented a new POS system and concurrent training for 40 employees

Academic Coordinator (AC)Responsibilities:Hired, trained and supervised a staff of up to 14 teachersWrote and administered performance reviews for each teacher three times a yearRecruited and interviewed potential studentsScheduled classes, monitored student academic progress and helped students adjust to life in Vancouver through group and individual counselingLiaised with North American ACs to implement a number of pilot projects focusing on improving curriculum, student care and teacher trainingGeneral administrative duties Achievements:During my time with GEOS, income increased by 61%, profits increased by 201% and students numbers went from a high of 142 to a high of 270.Developed a 40 hour teacher training course for students who planned on teaching EFL upon return to their home countries

Responsibilities:Planned for and taught up to 40 hours per week using GEOS texts as well as my own materialsTaught a diverse range of age groups from 5 to 70 in group and private lessonsRecruited new students and renewed the contracts of existing students