Connecting families with medically complex children to resources, information, and support within the community.

Managed a team of 30 plus employees providing person-centered service facilitation for families using the Medicaid CD-PASTrained and mentored new employees to ensure that quality service is maintainedForged relationships with insurance companies, state and local agencies, as well as several fiscal agents to benefit clientsOversaw 3400 clients over two divisionsResponded in a timely manner to phone calls and emailsResponsible for team performance reviewsCreated and presented Divisional Meetings to ensure growth and team developmentCreated and provided presentations to community members in-person and virtually explaining the CD-PAS model and services available.Supported families in navigating community resources.

Enhanced training opportunities for new and current team members.Provided on-boarding for new team members.

Responsible for increasing the Richmond market for Medicaid Waiver RecipientsUnderstood the roles and responsibilities of all of the entities involved in administering Virginia Medicaid Waivers: SFs, Agencies, PPL, KePRO, DBHDS, CSBs, DSS, DMAS , Managed Care Organizations .Displayed detailed knowledge of all CD-PAS waiver services (PCA, Respite, Companion/Supervision, PERS) and could identify what was available to each client servedCoached and directed a team of SFs and SSFs towards efficiently completing their objectives; Including training, supervising and reviewing team membersListened attentively and communicated in a timely, concise, and respectful mannerFocused on maximizing the family quality of life for clients

Researched service authorization challenges, time sheet issues, aide status, EOR status eligibility, and PPL challenges.Updated client Visit Data, ADL, IADLs, Medical Nursing Needs, Orientation and Behavior, Aides and Hours sections of the assessment.Comprehended the rules and regulations, application process, eligibility criteria, appeal process, rights and procedures, transfer process, and services available under EDCD and ID Consumer-Directed Waiver services.Made sure all necessary documents and paperwork were turned in by specified deadlines.Stayed abreast of community relevant issues (joined Yahoo groups/support groups/list serves)Effectively participated in connecting individuals with services that are appropriate to their needsPractices person-centered thinking

Implementation of Department of Social Services Licensing Regulations for Childcare, Health Department, and Fire Department Regulations.Provided direct supervision for up to 29 employees, completion of all employee related activities including screening and interviewing potential employees, new hire training and completion of state mandated paperwork, scheduling of employees, annual reviews, disciplinary actions, approval for sick/vacation time. Maintained budget, scheduled field trips, ordered supplies, etc. Completion of reports such as worker’s compensation, unemployment cases, CPS documentation, court appearances, incident reports, billing, etc. Scheduled and planned staff meetings and trainings throughout Hanover County. Maintained positive relationships with staff, families, and children. Ensured families were directed to additional outside resources needed such as FAMIS, Medicaid, Interventions Services, etc.