Jennifer Smith Email & Phone Number

*Increased occupancy from 87% to 99%.*Analyzed different reports including Gross Potential Rent, Delinquency, pre-pays and receivables while achieving the highest level of performance*Ensure the property maintains a low vacancy rate by implementing marketing initiatives. *Manage the full life cycle of the rental process. *Advertise effectively, show the property, review applications and approve tenants. *Collect rent and enforce the terms of a lease. *Provide excellent customer service to tenants, resolving any issues or complaints. *Coordinate all facilities maintenance, manage all vendor relationships. *Create and maintain all financial records for my property.

*Maximized positive guest interactions by utilizing my problem solving skills and customizing solutions to each collection call.*Personally exceeded individual department standards and contributed to Target's financial goals.*Maintained guest's trust by securing confidential information in adherence to Guest Data Security regulations.

Woodlane Place Townhomes*Increased occupancy from 87% to 97% through effective outreach advertising and strategic marketing campaigns.*Effectively recruited, developed, and retained a staff of three maintenance technicians and two leasing consultants. *Bid successful capital projects and built contractual relationships with vendors while aggressively managing expenses through use of my negotiation skills.*Processed accounts payable while remaining within our expected operational budget.

*Restructured the rental collection procedures by revising lease terms and maximizing tenant contact, which increased collections up to 99%.*Scheduled new property trainings for all MN employees to ensure compliance of national programs.*Improved resident retention through resident activities and social events. *Created strong relationships with marketing sources to increase customer's knowledge of the property.