Jennifer Soliz Email & Phone Number

United States

Project manager for Central Texas based customers including but not limited to City of San Antonio and CPS Energy. Working amongst great vendors and colleagues to achieve a win for my customers business as well as our own. *Obtained ITIL 4 Certification-July 2022*

San Antonio, Texas, United States

- Exceeded both 2019 and 2020 KPI goals in the mid-market and enterprise base including churnmitigation and renewal contract metrics which resulted in more than 2 million in revenue a year forRackspace- Promoted to Senior Strategic Customer Success Manager in April 2021 to project manage one ofRackspace Technology's top 20 customers, actively bringing in over 7.2 million in revenue per year- Developed a trusted advisor relationship with my strategic customer stakeholders and executive sponsors to drive and leverage the solutions we offer to achieve their business value- Prepare and report quarterly to the Executive Leadership Team on Account Planning and RevenueAttainment along side my Sales Executive- Develop quarterly and monthly business reviews, project timelines, and check-ins on a daily, weekly ormonthly basis to educate customers on product offerings and enhance overall customer engagement

San Antonio, Texas, United States

- Project manage day to day requests through Smartsheet tracking and Rackspace Internal ticketingsystem to satisfy customer deadlines and effectively execute amongst external/internal teams- Escalation contact to initiate research and investigation for downtime events with formal IncidentReport documentation as required from key customer stakeholders- Partner closely with customers to clearly articulate and communicate customer desired businessobjectives and solutions for their technical environment- Manage customer business operations within AWS, Azure and Google cloud support to meet the needsof all Success-related customer personas- Research and develop processes to properly align with day to day tasks, customer responsibilities andleadership requests

San Antonio, Texas Area

San Antonio, Texas Area

- Strategically planned, developed and managed all integrated digital marketing campaigns that delivered on client business objectives, driving growth and profitability to our client and the agency- Communicated with third party agencies/partners in the integration, development and execution of digital marketing campaigns, CRM systems and Content Management Systems- Worked proactively to set client expectations to assure the acceptance of the project deliverables and to enhance long-term client satisfaction- Led various website projects from initial planning, to content creation, design and development, leading up to launch- Managed marketing budgets, including tracking actual spend vs. forecast, project estimate development and tracking of invoices- Monitored and evaluated production time reports that are reflective of business ROI and productivity to ensure team efficiencies

- Coordinated and conducted production meetings utilizing our task management system, Teamwork- Communicated with business developer on project capacity by reviewing roadmap tasks, project plans, status and milestones- Enforced deadlines and managed production team to ensure prompt delivery for all website and digital marketing campaigns ahead of schedule- Participated in client and team creative sessions to effectively gather information on projects and execute tasks within reasonable deadlines- Negotiate with and manage contractor employees and vendors including any potential change in order or project scope- Coordinated and executed the design and development of a training program for restaurant industry client, J-Prime Steakhouse- Administered all clients’ social media pages — including Facebook, Instagram, Twitter, and other various platforms with proven track record of a 20% increase in followers over a month timeframe- Strategically managed each component of email and marketing automation campaigns including creative development, setup, targeting, testing and data monitoring