• Met directly with client to identify client needs and goals of project.• Evaluate needs to create a custom design solution consistent with client’s preferences.• Prepare all reports needed to complete client project.• Present proposals to client with a variety of options based on needs assessment.

• Interactive coaching/presentations style that encourages adult learning participation and enthusiasm while facilitating learning, discussion and practice of effective research and delivery techniques.• Successfully develop & execute learning curricula to support college objectives and learning outcomes for learner growth and development.• Experience with the implementation & facilitation of online curricula for adult learners• Successfully meet performance goals and expectations in the development of assignments and needs assessments to gauge performance and improvement.• Utilize Learning Management Software, Blackboard, for all communication with learners.• Maintain effective relationships with students, faculty, staff, and external constituencies.• Curriculum development for adult learners on Presentation Skills, Public Speaking, Interpersonal Communication and Freedom of Expression.• Utilize instructional technology to enhance the pedagogical technique.• Facilitate with an innovative, interdisciplinary team-teaching program design.• Mentor students to ensure their engagement and professional development.

• Interactive coaching/presentations style that encourages adult learning participation and enthusiasm while facilitating learning, discussion and practice of effective research and delivery techniques.• Successfully develop & execute learning curricula to support college objectives and learning outcomes for learner growth and development.• Experience with the implementation & facilitation of online curricula for adult learners• Successfully meet performance goals and expectations in the development of assignments and needs assessments to gauge performance and improvement.• Utilize Learning Management Software, Blackboard, for all communication with learners.• Maintain effective relationships with students, faculty, staff, and external constituencies.• Curriculum development for adult learners on Presentation Skills, Public Speaking, Interpersonal Communication and Freedom of Expression.• Utilize instructional technology to enhance the pedagogical technique.• Facilitate with an innovative, interdisciplinary team-teaching program design.• Mentor students to ensure their engagement and professional development.

• Proactive project manager, skilled in developing a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams. • Develop online training, educational initiatives and technical support for employees & community partners through the utilization of Articulate and Learning Management Software (LMS); these trainings have been endorsed by the State and adopted by other agencies. • Manage and design customized e-learning courses with Articulate Rise to implement trainings to meet State and Federal compliance for project management.• Manage and conduct comprehensive needs assessments; report directly to senior management providing recommendations to implement training effectiveness and increase learner retention. • Collaborate with Subject Matter Experts & community partners to implement and market training programs for hospitals, emergency medical services, private practice physicians, first responders & community health care providers, in addition to assessing outcomes regarding Public Health preparedness and engagement. • Supervise operations, business and staff performance, and workflow processes; conceived and initiated new management and operational systems that improved communication, performance measurements and preparedness • Successfully manage fiscal responsibilities for multiple funding sources, budgets and initiatives by assigning financial priorities to minimize resource gaps and efficiently allocate funds for response.• Built productive relationships as a National Mentor (2015-Present), one of twelve in the nation, for new colleagues to facilitate professional and personal growth through a coaching program for the National Association of City and County Health Officials (NACCHO).• Facilitate and organize national workshops/conference in the preparedness community to better enhance and grow professionals within the discipline.

• Designed and executed training series for Public Health (Family Preparedness, Hazmat, etc.).• Assessed and re‐assessed training needs in Public Health Preparedness and professional development/growth.• Designed learning objectives based on assessment needs, implementation of training calendar.• Effectively evaluated and reported participant outcomes from trainings.• Created, tracked, and managed fiscal responsibilities.• Designed brochures and pamphlets for educational and marketing purposes.• Established the crisis communication plan and the Ottawa County Emergency Response Plan.• Acted as Public Information Officer in emergency situations.• Assisted in development the organizational strategic plan and state accreditation.

• Developed, facilitated and executed exercises for clients, ensured that learning objective were met, utilizing the ADDIE model.• Constructed and presented client training and educational presentations.• Developed client plans, protocols and proposals for emergency preparedness.

COM 104: Public Speaking – Instructor: Fall 2003 – Spring 2004COM 170: Interpersonal Communication – Dr. Peter Northouse: Spring 2003COM 307: Freedom of Expression – Dr. Sandra Borden: Fall 2002• Designed course materials and communication techniques to create a strong understanding of principles• Lectured two sections of Interpersonal Communication and Public Speaking• Developed effective methods to evaluate students• Research Assistant – Dr. Keith Hearit: Fall 2002 - Spring 2004, aided in writing research articles

- Aided in the development of a crisis communication plan- Wrote the CATA quarterly newsletter to market new services (Lansing, MI - bus service)- Aided in the development of marketing slogans and techniques for Oak Creations- Researched current client markets to enhance client image- Developed copy for marketing and advertising slogans- Researched and created website navigational systems for clients- Developed copy for a variety of client pamphlets

- Wrote and distributed news releases- Created a media and marketing calendar for upcoming year