Jennifer Spigno Email & Phone Number

South San Francisco, Ca

In this role, I oversee the entire cheer program; year round scheduling, teaching cheers, choreographing routines, all fundraising and team accounting. Highlights include:• National, State, and Regional championship title wins• Organized successful SF Bay Area cheer competition in collaboration with the City of South San Francisco Parks & Recreation Department.

South San Francisco, Ca

In this role, I have organized and worked various events for the Parks and Recreation Department throughout the year. I have kept score and statistics for middle school games during the volleyball, basketball, and track season and for adult league games during the basketball season. Additionally, I have coached middle school cheerleading, volleyball, basketball, and track.

California, United States

In this position, I organized stakeholder interviews to extract valuable insights into business processes. I collaborated with managers and subject matter experts to effectively express project requirements. I analyzed data to create comprehensive business plans and identify Key Performance Indicators (KPIs). I conducted user acceptance and quality analysis testing for various projects, I created and provided training sessions for Microsoft Bookings. Additionally, I facilitated smooth communication between regional teams and IT.Key accomplishments include:• Improved trend analysis and reporting efficiency by creating and implementing a Qlik dashboard for enterprise-wide Operational and Customer Service data.• Successfully executed an enterprise-wide project involving equipment replacements across 25 sites spanning three states.

Santa Rosa, California, United States

In this position, I oversaw diverse facets of daily departmental operations. I introduced a daily roster system to improve communication between customer service and dispatch, thereby streamlining reporting processes. I worked closely with the Sales department to develop and maintain relationships with key customers. Additionally, I provided coaching and retraining for customer service representatives.Notable achievements include:• Enhanced productivity and achieved annual revenue surpassing $300K by addressing service fees.• Effectively resolved escalated customer and departmental issues

Santa Rosa, California, United States

In this position, I crafted and assembled extensive training manuals for the department. I introduced a company-wide computer system, delivering training sessions to staff members in various departments. Additionally, I collaborated on the creation of Standard Operating Procedures (SOPs) to standardize best practices across multiple departments.Noteworthy Achievements:• Addressed billing discrepancies, resulting in a monthly revenue increase of over $100K.

In this position, I oversaw dispatching, driver check-ins, ticket entries, route sequencing, and handled high volume calls for Sunset Scavenger Dispatch, Abandoned Waste, Golden Gate Dispatch, and Debris Box departments. I operated as the sole member in the Sunset Scavenger Dispatch during the RouteWare pilot program. Additionally, I took charge of creating and distributing monthly customer and compactor reports for the Debris Box department. I played a pivotal role in facilitating communication between customers and third parties, coordinating services for compactor repairs, and organizing requests from third parties for the Abandoned Waste department.Key accomplishments include:• Acting as a liaison for drivers and supervisors by compiling data, generating reports, and sequencing routes.• Being selected as the exclusive dispatcher for a new pilot program, where I played a crucial role in developing an office training manual for the program.