Works on Patient Access to implement CommunityWorks Registration and Scheduling platform.Provides consulting services on workflow to help design future processes for Registration and Scheduling.Maintain project scheduling and documentation.Identify and report potential project risks.

Analyst for HB billing with focus on self-pay workflow in Epic.Work closely with Patient Access and Patient Billing to maintain Epic build.Identify new regulations with Operational team and impacts to build to remain in compliance.

Led implementation projects for Collections Optimization, PatientDial/Text and Financial Clearance products.Scheduled and facilitated project calls.Maintained documentation for the project including notes, project plans and schedules.

Epic Certified Resolute Hospital Billing for Single Billing Office and Hospital Billing Contracts Administration

Epic Certified in Hospital Billing AdministrationBuilt and maintained the HB application Worked closely with Operational team to make system updates based on workflow changes/new build.Provided on-call coverage

Utilize Revenue Cycle experience to consult with clients on how to better utilize Collection Optimization solution.Evaluate client's current process and recommend changes in order to achieve optimal results when utilizing the Collection Optimization solution.

Manage customer accounts post implementation which includes training and reference material. Coordinate product upgrades and maintenance.

Coordinates the daily non-clinical activities of large pediatric subspecialty ambulatory care department. Responsible for non-clinical operations of the department including oversight of non-clinical staff, overseeing schedules, patient flow, budgeting, and customer service inquires. Assists in the development of policies and flows within the department that will support and enchance the provisions of service to meet customer expectations. Works closely with registration and scheduling departments.

Coordinates the daily operations of the Patient Access Services Department. Creates an environment that enables the department to fulfill its mission and meet or exceed its goals. Works closely with therapists, clinicians and physicians to insure that patients receive necessary treatment in timely fashion.

Completes predetermination and financial clearance for new and recurring patients. Contacts insurance company to determine patient's benefits and will suggest other sources of funding to maintain patient care. Communicates with clinicians and parent/guardians any issues that may arise with insurance clearance.