Conducts intake interviews to establish and assess for appropriate level of care.Receives incoming inquiry calls and conducts an initial intake screening to establish viability for services.Serves as client liaison, providing accurate, complete interviews of patient needs and making appropriate referrals (i.e., free initial consultation, direct admission or outpatient referrals).Accurately and appropriately assesses the psychosocial and emotional status utilizing knowledge and skills related to children and adolescents.Serves as liaison utilization review; coordinates insurance verification with utilization review department.Monitors direct/indirect referrals; follows up with professional or agency referral sources regarding patient disposition.Documents, collects and organizes data resulting from inquiry calls to assist with referral development.Utilizes a logical approach to solve problems and manage situations in a positive manner.Appropriately notifies supervisor of essential information.Utilizes the proper defined channels of communication and lines of authority.Provides oral and written communication that reflects clarity and accuracy.

Received incoming police, fire, and medical emergency callsDispatched any necessary field unitsPerformed a variety of general support duties related to 911 dispatching activities including data entry and record keepingMonitored jail cameras and control panel