Jennifer Stawski

Jennifer Stawski Email and Phone Number

Service Communications Admin at Ventec Life Systems @ Ventec Life Systems
bothell, washington, united states
Jennifer Stawski's Location
Bothell, Washington, United States, United States
Jennifer Stawski's Contact Details

Jennifer Stawski work email

Jennifer Stawski personal email

About Jennifer Stawski

Kindness matters. Civility matters. Dignity matters. Although I am just one ordinary person with a limited sphere of influence, I pledge to speak out and do something when I see, or hear, something that is not right in my personal sphere. No one should be subjected to workplace prejudice, ridicule or disparagement. I recognize when a situation demands action and proceed accordingly. Years ago, I was confronted with a medical emergency that compelled me to perform CPR on a family friend. I used my CPR training to act quickly and have maintained CPR certification ever since. I am committed to caring, readiness, meaningful relationships, perpetual curiosity and lifelong learning.In my recent career at Physio Control Inc., I supported the readiness of first responders across the country. By effectively managing accessory supply orders and service maintenance contracts for the medical devices (AEDs, heart monitors, and mechanical CPR), I contributed to a chain of care that saved thousands of lives. My professional experience also includes assisting customers and vendors by answering calls and emails, resolving issues and fulfilling requests, researching billing system issues and food truck business start-up requirements, creating instruction manuals, requirements documents and reference guides, collaborating to maximize implementation of new software tools and data migration, converting technical information into common language explanations and documenting procedures for agents to use on the job.I have facilitated the resolution of billing and pricing issues, analyzed process flows for opportunities to increase efficiency and managed user testing projects to improve web based forms and applications. I also ran a food truck/coffee business out of a converted ambulance. Strengths: Connectedness| Learner| Arranger| Achiever| ResponsibilitySpecialties: Contract review, renewal and documentation; Account updating; Data management; Price quote proposals; Billing discrepancy research and resolution; Order entry and returns processing; Technical content writing; Process flow analysis; Written and verbal communication with internal and external customers, team members and management; Proofreading; Editing, Project planning and coordination; Research of legal requirements for doing business in Washington state.

Jennifer Stawski's Current Company Details
Ventec Life Systems

Ventec Life Systems

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Service Communications Admin at Ventec Life Systems
bothell, washington, united states
Website:
venteclife.com
Employees:
192
Jennifer Stawski Work Experience Details
  • Ventec Life Systems
    Service Communications Admin
    Ventec Life Systems Nov 2020 - Present
    Bothell, Washington, United States
    Manage the Return Authorization process for devices in need of service, repairs and preventative maintenance. Issue return authorizations in Salesforce, provide shipping labels for returns, and send status updates to customers and respiratory therapists.Update and maintain device histories and work orders in Salesforce.Verify warranty status, quote for repairs and billable services, and prepare billing information for completed work orders.Issue Certificates of Conformance for serviced VOCSNs and replacement original Certificates as needed.Participate in process mapping projects to improve efficiencies.
  • Permabilt Inc.
    Contract Administrator
    Permabilt Inc. May 2020 - Jun 2020
    Lynnwood, Washington, United States
    Responsible for the flow of projects and some AR functions.Receiving and entering and tracking new contracts.Creating change orders and customer invoices.Communicating with customers and internal departments.
  • Stryker
    Service Contract Coordinator
    Stryker 2015 - Dec 2019
    Redmond Wa
    In this position I supported service contract activities for customers in US regions by creating proposals, tracking renewals, entering orders, and researching billing as requested by the Sales and Field Service teams. Interaction and collaboration with internal customers, including Customer Solutions, Marketing, Tech Support, Regulatory and Finance have contributed to my ability to explain billing, services and contracts with accuracy.• I created proposals, entered, customized and updated service maintenance agreements in the SalesForce CRM application per Sales and Field Service Rep requests, contributing to revenue growth in 2018 for service operations.• I carried out account management data collection and communication tasks to ensure customer location, billing, contact and tax information were accurately recorded resulting in a reduction of returned mail and fewer past due accounts.• I assisted in regulatory compliance by running reports on device trade-ins, processing their removal from contracts, verifying locations, and requesting updates as needed.• I researched and resolved invoice discrepancies using multiple computer systems, making corrections then communicating details with clarity to external and internal customers, managers and collectors by phone and e-mail. • I analyzed processes, identified opportunities, and recommended procedural improvements. One suggestion I proposed improved order entry accuracy, resulting in a 50% decrease in billing error incidents and reducing research.• I created training documents to explain processes at a high level and instructional documents with technical details and procedural steps.• My organizational skills were essential for successfully managing several projects daily, including processing intake requests, answering email inquiries, researching for billing explanations, contract organization, entering orders and more, requiring constant use of my ability to multi-task and prioritize.
  • Self-Employed
    Entrepreneur – The Mocha Medic Food Truck
    Self-Employed Oct 2011 - Sep 2015
    Bothell, Washington, United States
    Part-time business venture running a food truck specializing in Espresso and snacks.• Researched food truck licensing requirements.• Created technical drawings for Labor & Industries and King County Health Dept.• Met all the Labor & Industry requirements, passed inspection and was licensed.• Met all Health Department requirements, passed inspections and was licensed.• Filed for incorporation: Mocha Medic LLC.• Managed accounting, banking and tax filing for the business.• Created marketing materials and menus.• Procured supplies for espresso, drinks and snacks.• Sought out and registered for events at lacrosse tournaments and arts festivals.• Worked as barista, manager and accountant.• Maintained an active Food Worker card.
  • Physio-Control, Now Part Of Stryker
    Customer Service Support Representative
    Physio-Control, Now Part Of Stryker 2010 - 2015
    Redmond Wa
    In this position I provided positive customer experiences through accurate order entry, delivering solutions for customer requests by phone and email. I connected customers to medical device marketing information, to sales or technical support experts as needed. I researched misdirected shipments, set up return authorizations and partnered with management to communicate observations, issues, trends and feedback impacting the Sales organization.• I was taking calls and talking to customers every day about our incredible lifesaving products, exceeding call center metrics, handing escalated billing issues and finding solutions, which earned me a Customer Services Excellence Award in March 2015.• I attended Physio University for an education in management divisions, product details and regulatory compliance. Due to my dedication and continuous CPR certification, the company gave me a LifePak CR Plus AED.• I provided training for new customer service reps, teaching techniques in billing software use, required documentation methods, and introducing them to the cross-functional teams we relied upon for efficient completion of complex tasks. A 97% satisfaction rate was maintained in 2015.
  • University Of Washington Bothell, Writing Center
    Writing Consultant
    University Of Washington Bothell, Writing Center 2007 - 2008
    In this position I counseled students with their writing assignments by reviewing grammar, organization, thesis and support components of their papers. I provided feedback to help students focus on assignment requirements and better communicate their ideas, analyses and points of view. I used and taught students the tools of guided concept mapping, personal statement construction and research source citation.
  • Alltel Communciations/Formerly Western Wireless Corp.
    Communication Specialist
    Alltel Communciations/Formerly Western Wireless Corp. 2000 - 2006
    In this position I created and updated web content on an intrranet web site, collaborating with department managers, subject matter experts, developers and end users to create effective Reference Guides for cellular equipment, service options, company policies, sales and technical service procedures.• I managed project requests to update and document policies and procedures on various topics for publication. Examples include Account Authorization (who could be authorized to access and update accounts and how), Account Activation (credit policies, set up procedures) and Promotions (pricing details, qualifications). Each completed project created a clear and reliable Reference Guide, resulting in consistent company messaging and a superior customer experience. • I collaborated with various departments on multiple projects to create Requirements documents that clearly and effectively communicated user needs to developers for several custom built web applications. Each completed project increased efficiencies and reduced operating expenses for the department and ultimately the entire company.• I provided Managers and Directors with weekly status updates on projects in development. Presenting the list of projects gave stakeholders a window on possible cross benefits and unintended impacts. Reviewing blocking issues and pinch points with decision makers created opportunities to improve collaborative efforts. Each completed project increased efficiencies and reduced operating expenses for departments and the entire company.• I authored News Stories to communicate a wide variety of changes and events to the entire company. Examples include stories of fundraisers throughout the 15 states where CellularOne had markets, announcements of policy changes, introductions of new equipment sales and service plans. By having a central place to find “breaking news” that was searchable, all employees had a better sense of community and workplace inclusion.

Jennifer Stawski Skills

Editing Program Management Customer Service Analysis Testing Call Centers Troubleshooting Cross Functional Team Leadership Leadership Training Process Improvement Project Planning Customer Relationship Management Web Content Writing Account Management Customer Experience Customer Satisfaction Writing Microsoft Excel Salesforce.com Interpersonal Communication Team Leadership Critical Thinking

Jennifer Stawski Education Details

Frequently Asked Questions about Jennifer Stawski

What company does Jennifer Stawski work for?

Jennifer Stawski works for Ventec Life Systems

What is Jennifer Stawski's role at the current company?

Jennifer Stawski's current role is Service Communications Admin at Ventec Life Systems.

What is Jennifer Stawski's email address?

Jennifer Stawski's email address is je****@****ail.com

What schools did Jennifer Stawski attend?

Jennifer Stawski attended University Of Washington, Cascadia College, Edmonds Community College.

What are some of Jennifer Stawski's interests?

Jennifer Stawski has interest in Civil Rights And Social Action, Environment, Poverty Alleviation.

What skills is Jennifer Stawski known for?

Jennifer Stawski has skills like Editing, Program Management, Customer Service, Analysis, Testing, Call Centers, Troubleshooting, Cross Functional Team Leadership, Leadership, Training, Process Improvement, Project Planning.

Who are Jennifer Stawski's colleagues?

Jennifer Stawski's colleagues are Andrea Neil, Jaejoon Lee, Eric Bearden, Nancy Olivarez, Farhan Khan, Bailey Anderson, Daniell Smith.

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