Jennifer Steichen Email & Phone Number

Minneapolis, Mn, Us

San Francisco, California, Us

San Francisco, California, Us

Served as head of retail profit and losses (P&L), overseeing labor and productivity, store expenses, and capital investments for store and omnichannel business, covering North American operations within Gap Inc. portfolio. Drove cross-functional real estate teams to execute site selection, determine footprint, and establish financial metrics for invested capital and return on investment (ROI).- Owned all operational milestones, including strategic real estate pipeline, and coordinated visual merchandising, store design, development, inventory management, and planning; drove consistent top-line growth, opening 70 new stores within 3 years in challenging COVID-19 environment. - Recognized as culture carrier and strategic thinker, mobilizing teams to drive and deliver store-level performance; achieved industry-leading net promoter scores (NPS) for stores channel: 85 NPS for likely to recommend, 91 NPS for satisfaction with service, 88 NPS for providing honest feedback. Obtained 100% of customer loyalty goals all 3 years of tenure.

San Francisco, California, Us

Oversaw global team of 12, providing retail operations consulting to franchisees located in North / South America, Europe, Asia, and Middle East. Devised annual operating plan (AOP) and established key performance indicators (KPI) for franchisees to follow across visual merchandising, payroll and scheduling, compliance, and service. Gained reputation for entering global operations and immediately diagnosing overall health of business and operations across all channels.- Distinguished team as highly creative and impactful function within entire franchise, exceeding budgeted earnings targets across 450 stores.- Amassed extensive real estate pipeline. Opened 6,500 sq ft Old Navy store, smallest in world.

New York, Ny, Us

Obtained officer position within company. Demonstrated strong analytical skills and business acumen, securing buy-in to relocate and devise strategic plan and vision for large BabyGap / Gap Kids market in China. Gained extensive experience as head of store on leadership team and channel owner, leading cross-functional collaboration and negotiation.- Established and led Women in Leadership group for Gap Inc. in Greater China; supported female employees in gaining life skills as well as leadership skills through coaching and mentorship.- Grew store channel sales and exceeded new store growth targets and new store proforma goals.

New York, Ny, Us

Led China Store Concept Strategy, achieving all deliverables with tight timelines. Established systems and processes to transition form start up business to fleet of stores.- Active partner in all Real estate related decisions around site selection, store design elements, assortment strategy and staffing decisions.- Developed and implemented strategic priorities for Field, Store Operations and Visual Merchandising.- Crafted and implemented operating policies and provide short- and long-term planning to achieve strategic business goals.

New York, Ny, Us

Hold P&L responsibility for $300M in annual sales while managing 3000 indirect reports through eight direct reports, and team of four support functions (HR, loss prevention, recruiting, visual manager).- Drive sales for multiple businesses – Gap Adults, Gap Kids, Baby Gap, Gap Maternity, Gap Body.- Improved margin by 5% through effective change management.- Oversee 90 stores in 71⁄2 states by employing regular meetings, frequent communication and traveling for store visits and audits to ensure current operating principles are in effect.- As field executive in home-based, visible market, deliver strategic alignment and partnership with HQ on projects and brand initiatives.- Provide global feedback on behalf of field and North American fleet.- Improve profitability and volume by applying understanding of market and customer demographics to identify store locations and develop merchandising strategies.- Extensive West Coast region experience includes Los Angeles, San Francisco and the Pacific North West up through Alaska.

New York, Ny, Us

Manage eight direct reports and 3000 indirect reports.- Delivered top comparable store sales in Brand 2010 and 2011 sales in highly visible market.- Collaborate with and influence executive leaders & HQ business partners on retail growth strategies.- Orchestrated effective turnaround strategies for Region and Brand.- Ensure outstanding guest experience.- Improved employee opinion survey results consistently year over year.- Mentor and on-board Regional Director peers.

New York, Ny, Us

District Manager, Pasadena / Eastside DistrictsGeneral Manager & Store Manager, Beverly Center / Pasadena