Jennifer Stephenson Email and Phone Number
Jennifer Stephenson work email
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Jennifer Stephenson personal email
As a seasoned Business Operations leader, I have focused during my career on roles that allow me to demonstrate strong abilities in enterprise strategic thinking, business architecture, and employee engagement. I prioritize building relationships and open lines of communication across all disciplines to solve critical business problems. I believe that all leaders are problem solvers at heart. Give me the ugliest knot process and I will push and pull on every thread until we find the best possible way to untangle it. I genuinely enjoy finding ways to make things better - whether that is through digital transformation, streamlined and more collaborative communications or relentlessly improved customer experiences. The best outcomes accelerate business value from clear technical solutions. In my current and previous roles, I value strong leadership, and mentoring new and expanding career professionals is a passion of mine. I have led large and small teams with the primary goal of driving profitable growth and eliminating friction points in each process that I have been responsible for. I excel in the art of executing a strategic vision across a larger organization and enabling teams to be accepting and understanding of their role in an organizations impact.
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Executive Director | Eligibility And Member Data TransitionCvs HealthBrentwood, Ca, Us -
Executive Director | Eligibility And Member Data TransitionCvs Health Oct 2022 - PresentWoonsocket, Ri, Us -
Head Of Strategy And Planning & Chief Of StaffCisco May 2021 - Sep 2022San Jose, Ca, Us* Serve as Chief of Staff to CISO for Cloud Security business driving cross functional planning, accountability, and reporting for division* Lead business operations disciplines including talent management, investment management, portfolio management and vendor management* Drive CPX Security cross-functional planning, accountability and reporting* Manage CPX Security service portfolio, service catalog and ensure definition and maximized adoption of process and supporting systems* Define and govern internal handoffs as well as demand intake process for all project management and communications activity for the Security Organization -
Vice President, Digital And Office Of The CioCsaa Insurance Group, A Aaa Insurer Oct 2018 - May 2021Walnut Creek, Ca, UsFocused on delivering a digital-first strategy to streamline and improve delivery of digital capabilities to consumers, partners and employees. Capabilities and solutions focused on driving growth, removing friction and increasing profitability including:- Mobile, app-based telematics product supporting usage-based insurance - Insurance Servicing Mobile App - Customer Self-Service Portal capabilities for making policy changes - Text/SMS, Chat and Chatbot servicing capabilities- Consolidated quoting platform to enable one stop shopping capabilities- Implementation of new Marketing platform to track marketing campaign performance and sales lead automation- Modern, mobile-responsible UI/UX, to support more flexible services and speed overall development of high quality software - Integration of modern APIs into expanded digital acquisition channels for both internal clients and external 3rd party partners -
Director, Policy Lifecycle Solutions And OperationsCsaa Insurance Group, A Aaa Insurer Oct 2017 - Oct 2018Walnut Creek, Ca, Us- Drive the overall vision, strategy and roadmap for user experience and business capabilities supporting the insurance policy lifecycle which includes policy, claims, finance, marketing, digital, analytics, and other solutions, including all billing and financial impacts- Capabilities delivered through combinations of technology solution features, business process enhancements, information management (including analytics) and digital experiences to achieve operational goals and realize our corporate strategy- Accountable for the successful introduction of policy changes and capabilities to partners, agents and customers- Develop Product Ownership processes to support engineering and delivery of critical software solutions for property and casualty insurance products and drive prioritization of cross-product area and cross-team initiatives that deliver new business capabilities across all products -
Sr. Manager, Conversion Business OwnerCsaa Insurance Group, A Aaa Insurer Dec 2016 - Oct 2017Walnut Creek, Ca, Us -
Sr. Manager, Quality ManagementCsaa Insurance Group, A Aaa Insurer Mar 2016 - Dec 2016Walnut Creek, Ca, Us -
Business ArchitectureCsaa Insurance Group, A Aaa Insurer Apr 2015 - Mar 2016Walnut Creek, Ca, Us -
Business Process ConsultantCsaa Insurance Group, A Aaa Insurer Sep 2013 - Apr 2015Walnut Creek, Ca, Us -
Avp, Operations ManagementCaliber Home Loans, Inc Oct 2012 - Sep 2013Coppell, Tx, Us Facilitated a two-company merger while maintaining the single servicing team by leading the change management and corporate communications; this resulted in a successful merger that was delivered on-time and within budget Acted as the lead Project Manager on eleven CFFB regulation implementation projects and programs ($5M of budget), delivering all projects on-time and within budget, with an emphasis on minimizing operational impacts Standardized and centralized weekly/monthly reporting for the Core Servicing department while monitoring, controlling, and reporting on the financial results; this enabled the reinvestment of cost savings to drive higher efficiency -
Bpi - Sr. Performance ConsultantEnogex Jun 2012 - Oct 2012· Define and scope business performance issues and determine approaches to analyze business performance including data needs, analytic tools and methods to determine performance improvement potential· Facilitate work sessions to identify business problems, develop root cause analyses and suggest areas of performance improvement.· Perform root cause analyses, develop process, value stream, and work flow maps· Identify specific performance standards and performance improvement actions required to meet customer needs and execute strategy.· Identify, quantify and prioritize improvement projects to reduce waste, improve processes and improve measurement and control.· Ensure key metrics are defined, implemented and transitioned to business for ongoing sustainability of improvements. Evaluate and monitor results to make performance based recommendations to leadership.
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Director, Consumer Operations Process ManagementThe Hartford Nov 2011 - May 2012Hartford, Ct, Us- Utilize project management experience and lean six sigma tools to facilitate process management of Enterprise Initiatives - Directly manage 8 Business Analysts, Project Managers and Process Owners through financial initiatives ranging from $100K to $3.8 million in financial benefit- Drive efficiencies in P&L for major financial services industry -
Operations DirectorThe Hartford Jan 2006 - Nov 2011Hartford, Ct, Us*Lead department of approximately 200 employees, including 185 Insurance Agents, 15 Sales Managers and support staff, selling P&C insurance products through a consultative selling approachDepartment consistently exceeds sales and customer experience goals through effective coaching and holding employees accountable for daily, weekly and monthly results*Able to deliver improved results in periods of change through relationship building and influence*Partnered with countrywide resources to improve off-line training and development time procedures for agents allowing budgeted time to be better shared across all sites*Improved internal employee survey results to exceed organization averages and named a Best Place to Work in Oklahoma *Developed strong leadership skills in management team, focusing on staff development and operational excellence*Completed 6 month interim assignment with Sales Process organization gaining experience in end to end process management for new product roll out -
Front Line Manager (Sales And Customer Service)The Hartford Oct 2003 - Jan 2006Hartford, Ct, Us*Manage a team of 14 licensed sales and/or customer care agents handling inbound home and auto sales calls and home, auto and new business customer care calls*Set goals and manage performance metrics within unit including production, customer satisfaction/underwriting results, retention and call center operations management*Effectively and efficiently communicate goals and priorities of the organization to team members, inclusive of time of change*Motivate and coach staff by using monthly planning and analysis, weekly coaching and daily follow up sessions to provide support in production and results *Awarded Monthly Sales Trophy for achievement in percent to operations goal and lead center in Issue To Call metrics*Earned underwriting authority for Auto Phone Issue and Home and Auto Reinstatement -
Director, Account ServicesWest Corporation Jan 1999 - Jan 2003Omaha, Ne, Us- Responsible for up to 325 global accounts and 144 employees from pre-sale through complete provisioning and circuit turn up- Set goals, performance metrics, and provisioning partnerships for up to 14 teams of Global Service Managers including hiring, coaching, training and retention- Organize and implement training programs for employees in management both internal and external to organization- Customer Relationship Management responsibilities including conflict resolution, point of escalation and insuring customer commitments are met for company- Coordinate multiple projects simultaneously using complex technology based information to organize customer implementations and insure customer satisfaction- Site responsibilities to include disaster recovery, planning and expansion, initialization and ramp up periods, and corporate identity and relationships in new community -
Regional Marketing DirectorKemper Cost Management Oct 1998 - Nov 1999Sales position marketing Medical Equipment Maintenance insurance as an alternative to Maintenance contracts to large hospitals and medical centersManage $2 Million premium territory covering; Work Independently to assist local brokerage community in salesNegotiate with Senior Vice President and higher of major corporations and hospitals with a financial tool for budget protectionCoordinate Implementation of program with hospitals to insure complete program meets customer's expectations Manage program with end users on a quarterly basis to discuss claim management and loss control
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Assistant Quotes ManagerKemper Cost Management May 1997 - Jan 1999Operations position supporting Medical Equipment Maintenance insurance as an alternative to Maintenance contracts to large hospitals and medical centersUnderwriter of in excess of $8 million in premiums in fiscal 1998Worked with brokers and Marketing Directors to coordinate marketing proposals, generate financial/premium estimates, and implement full program upon completion of saleResponsible for training and upstart growth of divisionAssisted in growth of company from $1 Million to $13 Million in premium by year endTrained in the use of Claims and total losses against the underwriting proposal to create total loss scenario
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Staff AccountantPerfection Hy-Test Company Jan 1996 - Jan 1997Responsible for weekly and monthly payroll for 200+ employeesWork independently to prepare bank reconciliation, month end journal entries, assist with monthly financial reports and inventory controlAccount for all inter-company transactions and reconcile Eastern Region accounting of same; Manage all fixed asset reports and depreciation for both regionsReconcile Payroll Deduction accounts including health insurance and 401k
Jennifer Stephenson Skills
Jennifer Stephenson Education Details
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University Of OklahomaBusiness Administration/Marketing
Frequently Asked Questions about Jennifer Stephenson
What company does Jennifer Stephenson work for?
Jennifer Stephenson works for Cvs Health
What is Jennifer Stephenson's role at the current company?
Jennifer Stephenson's current role is Executive Director | Eligibility and Member Data Transition.
What is Jennifer Stephenson's email address?
Jennifer Stephenson's email address is je****@****ord.com
What schools did Jennifer Stephenson attend?
Jennifer Stephenson attended University Of Oklahoma.
What are some of Jennifer Stephenson's interests?
Jennifer Stephenson has interest in Science And Technology, Children, Economic Empowerment.
What skills is Jennifer Stephenson known for?
Jennifer Stephenson has skills like Process Improvement, Leadership, Call Centers, Business Process Improvement, Crm, Management, Change Management, Insurance, Customer Service, Training, Strategy, Risk Management.
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