Jennifer Stinger Email and Phone Number

• Interacts with customers to represent customer requirements and market basics• Focuses on delivering customer commitments• Autonomously analyses situations and data• Executes go-to-market launch plans as required• Works directly with internal business partners, e.g., sales, to gather and assess product needs in the marketplace• Trains and educates internal business partners, e.g., sales• Contributes to building collateral and marketing materials and provides input and expertise• Leads the execution of a product roadmap for a single feature area• Defines and prioritizes requirement changes for engineering and performs analysis to meet acceptance criteria• Meaningfully contributes to the development and execution of the product strategy• Collaborates with Pricing and Business teams to develop pricing/cost strategies

• Reviews and analyzes new business applications, changes, and reinstatements using underwriting guidelines and State Insurance Codes to authorize, modify, reject, or rescind for one or more lines of business with specific attention to special cases.• Evaluates future loss potential for each risk.• Promotes partners in excellence and a positive relationship with agencies.• Communicates with Financial Representatives and employees from other departments concerning questions and problems via telephone and email.• Resolves problem cases and assists Financial Representatives in responding to questions about proposed coverages and rates• Ensures adequate pricing of insurable risks by properly classifying the exposure and verify the characteristics are identified and applied, and to make changes where appropriate.

• Acts as lead Claims Support Representative, including performing special projects as assigned.• Provides a consistent, positive and satisfying claims experience for our clients by delivering superior claims service.• Serves as a receptionist for telephone and in-person inquiries for our customers by providing the appropriate assistance.• Completes general claims processing to include verification of coverage, OFAC search, draft data entry, ordering of police reports, fire reports, medical records, lost wages and the completion of ISO reports.• Prepares letters, forms and correspondence, conforming to the proper use of form and technical vocabulary.• Accesses systems (i.e. Siebel, mainframe, Passport, Internet, vendor database) to perform general claims office practices.• Processes and distributes incoming and outgoing mail on a daily basis including confidential documents.• May provide assistance in the field with the inventory, documentation, and data entry of personal property claims.• Provides assistance in storm or catastrophe situations.• May secure policyholders statements as backup under special circumstances.• As assigned, may conclude minor claims within limit of authority as assigned and supervised by management.

• Updated current cases, created new cases per telephone calls, responded to customers via NetSuite, phone, and live chat.• Trained new customers and clients on current platform.• Provided customer education for adjusting invoices, setting up services, packages, users, and routing.• Resolved QuickBooks issues and provide QuickBooks Utility training to customers.• Took leadership role and prioritized projects to ensure department timelines were met.

• Coached processors with order completion by acting as an advocate between them and the client to obtain documents needed to fulfill orders to send to various state DMVs.• Maintained strict line of accountability for title paperwork to ensure that paperwork was not misplaced or lost.• Reported to Account Managers when paperwork aged in the Resolution Department.• Liaised with the Department of Revenue, counties, and DMVs; maintained a database of policies to ensure the accuracy on future transactions.• Monitored all refund requests and additional tax payments through to completion.

• Guided communication between ship-side, travel partners, and shore-side operations.• Communicated with all appropriate shore-side and shipboard departments; this included external vendors and provided follow-up.• Investigated situations which required adaptation of response, extensive research, and advance problem-solving skills according to customer reaction.• Managed customer concerns and ensured resolution in a timely manner.• Provided accurate records of client needs requiring follow up, and ensured they were brought to an appropriate resolution.

• Managed the Noble automated dialer with the Maestro program in the morning for various departments.• Maintained communications with different outsourcing companies.• Served as a developmental resource for less experienced generalists.• Maintained individual and team statistics for performance management standards.• Provided departmental support to other customer care personnel by assisting with research and information.

• Assisted in the preparation of personnel security forms and maintained records on security clearances.• Managed Brigade level security clearances for four Battalions.• Established and maintained systematic, cross-referenced intelligence records and files.• Typed military and non-military correspondences, message orders, recurring and special reports, forms, requisitions and similar material.• Prepare typewritten copies in the proper format to comply with prescribed correspondence directives; including the use of abbreviations; proofread typewritten material against source documents; assemble final product for review, signature, authentication or other disposition.