• Key leader in brokerage operations responsible for largest budget expense in the organization including management of all client regulatory communications • Application of Lean Six Sigma methodology to reduce one of the largest expenses in the Clearing organization. • Improvements implemented resulted in substantial incremental contribution to firm.

• Responsible for management and prioritization of all technology and business projects impacting the call centers, clearing operations and institutional operations of the firm.• Key member of the brokerage operations leadership team providing vision and direction for the organization.• Leadership of teams supporting multiple client call centers and operations centers by providing workforce management, learning and development, project management and ongoing management of key systems.• Led deployment of Lean Six Sigma methodologies to focus on quality, efficiency and exceeding client expectations.

• Led successful clearing conversions for 7 key broker/dealer and account acquisitions.• Managed prioritization and implementation of technology enhancements and regulatory changes to back office, work flow and order management systems.• Daily, monthly reporting and resolution of all system and process issues impacting the clearing organization.

• Member of executive/senior management team providing strategic direction for the company.• Coordinated technology and business efforts for strategic goal planning and implementation.• Represented firm on committees related to key industry initiatives.• Provided marketing and business product management for implementation of customized Cash Management products and several other correspondent clearing products and services.• Managed customer service staff providing liaison between securities clearing operations and introducing broker network.• Provided overall project management for conversion of demographics and assets for 12 new clients onto the Clearing platform.• Provided consultative services to new clients on system, staffing needs, conversion and staff training.• Assisted in establishing workflow in all aspects of executing trades.