Jennifer Struble Email & Phone Number

Service Management Technologies

Act as the authority of Ferguson’s ServiceNow service catalog, ensuring information is up to date and provides value to users, stakeholders, and business partners

Service Management Office

Advocate, communicate, plan, architect, and support ITSM capabilities and technical solutions at Ferguson Enterprises.

It Support

Act as the authority of and oversee user experience efforts within Ferguson’s IT department.

Penn State Service Management Program

Act as the authority of and oversee the knowledge management process at a University level, ensuring that the process supports the Penn State's mission of teaching, research, and service. Promote the value of knowledge management as part of the Service Management Program and work with the Service Management Office to continually monitor process health and maturity.

Penn State Service Management Program

Act as the product owner for the End User Portal in the Agile development process, prioritizing work and testing and accepting the final product on behalf of all University stakeholders.

Penn State Service Management Program

Oversee the knowledge management process at a unit level, consistently relating the process to the University’s mission of teaching, research, and service.

It Communications

Promote the value of Penn State information technology (IT) by conceiving, developing, creating, and disseminating news, research, and/or strategic communications and public relations initiatives to a University-wide audience.

Penn State'S Computer Store