Process improvements and efficiencies for Laws, Rules, Regulations, and Policies team in Treasury Fulfillment Services Operations.

Manage team executing business resiliency and business support functions. includes global resolution and recovery planning, real estate, IT assets, invoicing, business continuity, service disruption and restoral, and communicative for 1500 person organization.

Payment system rush self assessment to set the net debit cap with the Federal Reserve. Financial Market Utility contingency action planning. Global Recovery and Resolution Planning for ACH and Wire processing. White Paper/market share analysis for Payment products.

Business controls and routines for training and learning in the Consumer Academy working with Small Business.

Creating recovery, resolution, and continuity plans to comply with Dodd Frank.Coordinate work efforts across all lines of business and critical operations in the bank to accurately update resolution plans.Engage leadership across all towers to develop feasible and executable strategy in the event of financial crisis.

Operations efficiency and project management subject matter expert. Serve as sales and solutions contact for new deals in area of HR. Serve as POC and escalation point for teams in US, Canada, Bucharest, and India. Provide input to clients and legal counsel on HR policies and procedures, compliance, and employee relations issues. Demonstrate expert domain knowledge of processes and systems used for data collection and interpretation.

 Acting Team Lead/Manager while Internal Revenue Service (IRS) contract was under bid.  Audited and approved all 8 contract support employees’ work and served as subject matter expert (SME) and trained and coached teammates to ensure quality, timely deliverables. Direct interface with client and represented contract team at all internal and client facing meetings  Developed training materials and utilized operational excellence tools to move from stable to capable.

 Served as technical and functional resource and subject matter expert (SME) to team and clients.  Assigned lead role over 2 client accounts and assisted as backup for 3 other client accounts. Prepared, analyzed, and interpreted reports for multiple commercial company clients i.e.: Employee Status Reports (ESR), Affirmative Action Plan (AAP) analyses, EEO1, and VETS 100(A) reports. Researched and resolved data discrepancy issues using commercial client databases operating within SAP, Peoplesoft, Citrix, and Taleo products. Assisted commercial clients during audits by the Office of Federal Contract Compliance Programs (OFCCP). Performed complex data analysis utilizing Excel macros, pivot tables, VLOOKUP and MATCH functions, various formulas, and data filters and sorts.  Produced and interpreted statistical analyses in accordance with the US Department of Labor Employee Standards Administration regulatory requirements.

 Supervised expenditures of a $400,000,000 budget for sheriffs’ departments and regional jail authorities. Processed monthly payroll and expense reimbursements for 143 localities statewide. Developed training materials and delivered presentations to employees and constitutional officers. Trained new employees on policies, procedures, computer systems, and applications.  Analyzed and merged data using Microsoft Excel, Access, and Word on a daily basis. Prepared written budget amendments and budget allocations in accordance with the laws set forth in the Code of Virginia to be placed on docket for Board approval. Tested issue resolution with software development team before migrated into production.

 Assisted in expanding program from a 5 location pilot to 16 fully operational locations.  Operations management and logistics functions for pre-release programs statewide. Prepared and presented monthly budget projections and analyses for a $370,000 budget. Purchase of all services supplies, and equipment; auditing of all payments; and contract management. Compiled and updated spreadsheets to screen population of10,000 inmates according to facility criteria, department standards, and operating procedures. Certified and authorized to extract criminal history reports from VA State Police records.  Trained new full and part time employees in 2 different departments.