- Functioned as key point of contact for advisory services to stakeholders to support daily execution of significant escalations to senior management.- Engaged with stakeholders across businesses and functions to ensure enterprise escalation requirements are implemented.- Managed the development of risk management strategies while collaborating with cross-functional teams to ensure prompt implementation in alignment with the company objectives.- Supported integration of Data and Regulatory Risk stripes into newly created taxonomy model.- Piloted the Data Privacy Risk control assessment process to ensure developed controls align with line of business expectations and prescribed compliance outcomes.- Conducted thorough risk assessments to identify potential risks to the business and developed mitigation strategies reducing the population of high-risk events from 8% to 2% in the Processing Risk category.- Collaborated with cross-functional teams to develop the Risk and Controls Reference Library as a singular point of reference for the line of business.- Subject Matter Expert for Operational Risk category with an emphasis on Processing and Data Risk.- Managed the transition of controls from manual to automatic to reduce manual population from 75% to 40%.

- Performed compliance and quality assurance reviews for internal processes and external Counterparty audits to determine adherence to compliance, financial, operational, and information security standards.- Analyzed data, processes, and other documentation to identify audit findings related to non-compliance or process inefficiencies. - Developed recommendations to address each audit finding and established corrective action plans to resolve instances of non-compliance.- Performed quantitative and qualitative research to support audit findings and recommendations, including analysis to determine the root cause of audit issues identified.- Monitored the implementation of recommended corrective actions arising out of exceptions identified while testing.- Subject Matter Expert for all Counterparty due diligence processes and audits.- Designed and managed the automation of the internal Fraud Patrol process.-Created and managed the audit training plan for new hires and program analysts.

-Reviewed Pre-Foreclosure, Foreclosure and Bankruptcy processes based on regulatory guidelines, policies, government and investor guidelines.-Analyzed incoming data for inaccuracies, interpreted line of business procedures to determine whether sufficient controls were in place to flag illogical outcomes for correction.-Updated QA dashboard with testing findings for management presentation.-Researched process gaps and performed root cause analysis to identify sources of risk.-Presented feedback to team members and management regarding best practices, necessary enhancements to testing, and procedure enhancements.-Team Subject Matter Expert for Notice of Final Cure and Bankruptcy Setup processes.-Performed change control reviews to research proposed procedural changes and determine level of impact to Self-Assurance Quality Team scripts. -Performed sustainability testing to determine whether new line of business controls function as intended and whether targeted risks identified during monthly Self-Assurance Quality Issue Identification Meeting were mitigated.

-Managed a pipeline of low to high risk accounts from assignment to completion under tight deadlines while remaining in compliance with mortgage regulatory procedure. -Audited high risk accounts to verify payments for life of loan during active bankruptcy and provide accurate payment histories to partner attorneys.-Created record of legal trends, and potential risk factors for management to present to in-house council.-Researched account information using AACER and ICMP to access real property documents including deeds of trust, assignments of mortgage, and other legal instruments to verify debtor and property information and identify specific issues or courses of action.-Drafted and filed responses to Notice of Final Cure.-Maintained communications with partner attorneys to ensure Responses are filed accurately and within deadline.-Monitored filed responses for objections or potential amendments to ensure timely responses to court inquiries.-Created and executed Team Member Engagement action plan to encourage interdepartmental cooperation and foster an inclusive workplace environment.

-Research and evaluate legal agreements and collateral documents pertaining to real property.-Liaised with partner attorneys to reconcile escalated document related errors.-Reviewed and verified customer data to ensure compliance with Service Members Civil Relief Act.-Ordered broker price opinions and appraisals for referred properties under Chapter 13 and Chapter 7 bankruptcy.-Created Motion for Relief document packages of collateral information for upload to external stakeholders.

Member of Bankruptcy Payment Exceptions Team under the Default Servicing Team.-Reviewed and reconciled groups of low risk loans in active bankruptcy using the Mortgage Servicing Platform and the Loan Transaction History Tool.-Completed reconciliations of loans affected by multiple processes including Negative Unpaid Trustee Claims, Suspense Unbalanced, High Consent Order Suspense.-Communicated with legal department to resolve Processor and Trustee inquiries.

- Appeared before Trustee in Middle District Bankruptcy Court of Louisiana.- Interviewed clients, researched client records using PACER, prepared intake forms and compiled necessary documentation.- Performed legal and factual research using multiple online systems including Westlaw and Lexis Nexis, drafted motions and petitions.- Filed documents using online Electronic Case Filing system.- Participated in clinic meetings.

- Completed client intake, and maintained contact information for necessary follow-up.- Drafted and filed Chapter 7, and Chapter 13 Bankruptcy Petitions using BestCase program.- Assisted in monitoring legal agreements from initial drafting to final execution.- Assisted clients with Chapter 13 Payment Plan creation.- Prioritized caseload according to state and federal prescribed time-frames.- Prepared clients and assembled Bankruptcy files for 341(a) Meetings and Confirmation Hearings.- Researched case law and legal documents using Lexis Nexis and Westlaw to assist attorneys with creation of legal solutions.- Evaluated and read case law and legal documents to determine legal precedent and ensure compliance with federal statutes.-Ensured proper service of process on applicable parties.- Completed and filed 410 proof of claim forms.- Drafted and filed pleadings and responses with accompanying exhibits using Electronic Case Files (ECF) system.- Maintained client files and ensured timely filing of court requested documents.- Increased number of Chapter 13 Plan Confirmations by 20% through close monitoring of case progress, biweekly progress calls to pre-confirmation clients, and written communications with the Chapter 13 Trustee’s Office.- Clerical duties: answered multi-line phone system, maintained attorneys' court calendars, drafted client letters, corresponded with Clerk's Offices.