Deca Dental is a Dental Support Organization, "DSO" with 1000-5000 employees, over 150 locations specializing in Dental/Specialty services.* Oversaw a multimillion-dollar portfolio with consistent profit margins.* Implemented and communicated the strategic direction of the operations team.* Collaborated with executive leadership to develop and meet company goals.* Provided expertise and guidance on operations projects and systems.* Worked with clinical teams to execute the organization's objectives effectively.* Identified, recommended, and implemented new processes, technologies, and systems to enhance organizational processes and resource utilization.* Established and communicated operations-related policies, practices, standards, and security measures.* Regularly presented performance reports and metrics to the President/Chief Operating Officer and other leadership.* Maintained awareness of emerging technologies and trends in dental operations management.Identified training needs and ensured the proper development and provision of training programs.

* Played a pivotal role in the successful integration of two mergers and acquisitions, expanding portfolio by 21 offices.* Ensured alignment with key value drivers and strategic priorities.* Strategically oversaw and mentored managers.* Directly drove the operational and financial success of multiple dental practices within the assigned territory.* Held direct reports accountable for daily practice operations, meeting immediate needs and positioning for growth.* Created annual budgets, strategic planning, project management, talent calibration, growth and development plans, and financial statement analysis.* Ensured effective verbal and written communication.* Upheld the highest professional and ethical standards to ensure the continued success and integrity of operations.* Facilitated communication and collaboration between teams from both organizations.* Implemented robust change management strategies.* Conducted regular performance evaluations post-merger.* Led succession planning efforts.* Collaborated closely with cross-functional teams to execute marketing campaigns aimed at enhancing brand awareness and attracting new patients.

As the Chief Operating Officer at Smile Workshop, my journey was marked by significant contributions to both strategic brand development and operational management. Collaborating with the CEO, I developed a comprehensive brand concept that uniquely positioned our full range of dental specialties under one roof, greatly enhancing our market presence and appeal to patients.My leadership extended to overseeing a multifunctional support team across vital areas such as billing, marketing, HR, recruiting, team development, and training. This role was pivotal in ensuring seamless operations and strategic alignment across all departments, contributing to the smooth running and overall success of our practices. Moreover, I took the lead in implementing standard operating procedures, which played a crucial role in the growth of both our established and new practices, significantly aiding the company's expansion.Additionally, I was committed to providing leadership and mentorship, fostering talent development among regional leaders, which in turn enhanced operational efficiency and team performance. Regular developmental business reviews were conducted under my leadership to identify and action improvement plans, ensuring continuous growth and operational excellence.