Jennifer Robertson Email & Phone Number

Irvine, California, United States

Orange County, California, United States

Orange County, California, United States

•Conduct quarterly performance evaluations of staff to determine areas of improvement or achievement; administer disciplinary actions to underperforming employees when necessary •Recruit, hire, and retain qualified staff that are competent in meeting customer service initiatives •Establish community-focused strategies and plans aimed at optimizing revenue and market share•Provide valuable training and mentorship to assist New Home Counselors with surpassing 2020 sales goals by 50% and closing forecast goals by 10% within the Southern California division •Expertly design and execute a backlog communication process that leads to increases and above benchmark in customer satisfaction scores and retention •Act as a liaison between Marketing, Design Center, and other divisional units as an Operational Partner •Offer feedback and recommendations for improvement based on community pricing, incentives, profit margins, and areas of sales growth •Maintain an up-to-date understanding of competitor programs, pricing, incentives, and products

Orange County, California, United States

•Offered the necessary resources and training for new and existing sales staff to succeed in understanding and properly utilizing all sales systems including Salesforce and DocuSign •Creatively designed and executed engaging sales presentations in collaboration with sales staff that highlighted the benefits and features of company products and services •Actively assisted the VP of Sales with determining competitive pricing, marketing, and sales performance strategies that aligned with the company’s sales initiatives•Remained in constant contact with cross-functional departmental staff to communicate pertinent sales information •Strategically coordinated, planned, and managed divisional monthly sales meetings and sales rallies oSurpassed annual sales goals by 48% in 2018 oWon 1st place out of 600+ sales associates during the 2018 Taylor Morrison National Sales Contest

Valencia, California, United States

•Played a vital role in ensuring the seamless operations of business activities, revenue generation, marketing, and finances •Skillfully developed and implemented strategic initiatives that drove year-over-year sales and revenue growth within targeted markets •Productively managed sales staff, client, and vendor relations to encourage repeat business and satisfaction •Kept lines of communication open with appropriate team members to discuss sales strategies and ensure results align with revenue objectives •Effectively managed, motivated, and coached a high-performance team that were capable of surpassing bottom-line profit and customer service goals

Valencia, California, United States

•Efficiently prepared and processed payroll for team members including bonuses, terms, and special payrolls when necessary •Designed and enforced company policies and procedures to support company growth •Analyzed relevant markets to identify and hire qualified talent that met position requirements and goals •Remained highly confidential when handling sensitive information, records, files, and documents•Produced in-depth reports that outlined daily performance for the president and chief executive officer •Coordinated calendars, travel arrangements, and email correspondences for executives •Reviewed legal documents for accuracy and compliance with state licensing requirements •Innovatively designed a corporate travel and expense website in accordance with company policies •Established company-wide policies and procedures for employee hiring, recruiting, and retention

Burbank, California, United States

•Supported executives with daily administrative activities including the organization of calendars, meetings, social events, internal memoranda, travel logistics, and transportation •Guaranteed expenses adhered to strict budgetary constraints using GE’s proprietary expense system •Properly educated incoming executive assistants about existing procedures for expense reporting and organizational structure •Served an integral leadership role as conference coordinator for capital markets including bankers and investors from Wall Street •Introduced GE proprietary purchasing / invoice systems to maximize the productivity of projects, invoicing, and departmental performance •Leveraged creative skills to design PowerPoint presentations

Woodland, California, United States

Los Angeles, California, United States

Woodland, California, United States