Jennifer Robertson Email & Phone Number

Irvine, California, United States

Orange County, California, United States

Orange County, California, United States

• Conduct quarterly performance evaluations of staff to determine areas of improvement or achievement; administer disciplinary actions to underperforming employees when necessary
• Recruit, hire, and retain qualified staff that are competent in meeting customer service initiatives
• Establish community-focused strategies and plans aimed at optimizing revenue and market share
• Provide valuable training and mentorship to assist New Home Counselors with surpassing 2020 sales goals by 50% and closing forecast goals by 10% within the Southern California division
• Expertly design and execute a backlog communication process that leads to increases and above benchmark in customer satisfaction scores and retention
• Act as a liaison between Marketing, Design Center, and other divisional units as an Operational Partner

Orange County, California, United States

• Offered the necessary resources and training for new and existing sales staff to succeed in understanding and properly utilizing all sales systems including Salesforce and DocuSign
• Creatively designed and executed engaging sales presentations in collaboration with sales staff that highlighted the benefits and features of company products and services
• Actively assisted the VP of Sales with determining competitive pricing, marketing, and sales performance strategies that aligned with the company’s sales initiatives
• Remained in constant contact with cross-functional departmental staff to communicate pertinent sales information
• Strategically coordinated, planned, and managed divisional monthly sales meetings and sales rallies oSurpassed annual sales goals by 48% in 2018 oWon 1st place out of 600+ sales associates during the 2018 Taylor.

Valencia, California, United States

• Played a vital role in ensuring the seamless operations of business activities, revenue generation, marketing, and finances
• Skillfully developed and implemented strategic initiatives that drove year-over-year sales and revenue growth within targeted markets
• Productively managed sales staff, client, and vendor relations to encourage repeat business and satisfaction
• Kept lines of communication open with appropriate team members to discuss sales strategies and ensure results align with revenue objectives
• Effectively managed, motivated, and coached a high-performance team that were capable of surpassing bottom-line profit and customer service goals

Valencia, California, United States

• Efficiently prepared and processed payroll for team members including bonuses, terms, and special payrolls when necessary
• Designed and enforced company policies and procedures to support company growth
• Analyzed relevant markets to identify and hire qualified talent that met position requirements and goals
• Remained highly confidential when handling sensitive information, records, files, and documents
• Produced in-depth reports that outlined daily performance for the president and chief executive officer
• Coordinated calendars, travel arrangements, and email correspondences for executives

Burbank, California, United States

• Supported executives with daily administrative activities including the organization of calendars, meetings, social events, internal memoranda, travel logistics, and transportation
• Guaranteed expenses adhered to strict budgetary constraints using GE’s proprietary expense system
• Properly educated incoming executive assistants about existing procedures for expense reporting and organizational structure
• Served an integral leadership role as conference coordinator for capital markets including bankers and investors from Wall Street
• Introduced GE proprietary purchasing / invoice systems to maximize the productivity of projects, invoicing, and departmental performance
• Leveraged creative skills to design PowerPoint presentations

Woodland, California, United States

Los Angeles, California, United States

Woodland, California, United States