Jennifer Tobin Email and Phone Number

Responsible for developing and leading organizational strategy, executive communications, employee engagement and leadership routines.

Deliver internal communications and program management for Marketing programs; Provided project management and communications support for quarterly earnings and town hall events; Worked with leaders across the organization to determine content and timing for all communications

Managed development of ESG content in Bank of America’s Annual Report; Worked closely with leadership to ensure a comprehensive story is being told; Interacted with multiple agencies and internal partners; Ensured smooth delivery of the final product, both printed and digital; Developed and executed promotion plans Developed and gathered data for the company’s annual ESG Performance Data reportCreated handout materials for internal and external meetings, including the annual Shareholder MeetingSupported the content strategy and creation for influencer audiences, including the management of editorial partnerships, development of the corporate Annual Report, updates to our corporate About Us website, and more Provided holistic communications and project support for ESG; Developed talking points and PowerPoint presentations for leadersProvided communications support for Bank of America’s financial education platform, Better Money Habits®; Executed several influencer events; Created and maintained marketing materials

Developed and supported social media strategy and plans for the Consumer Bank; Worked closely with agency and enterprise partners to ensure content is developed, approved, and published; Single point of contact for social servicing team to understand customer issues, research and develop appropriate responses when necessarySupported high risk and high visibility projects that have regulatory, legal, and human resources implications Developed and managed the Consumer Corporate Communications Governance process, responsible for end to end implementation across all Consumer Communications

Supported the creation and execution of large scale communications plans across CSBB, including quarterly earnings, stress test, Shareholder Meeting communications and employee broadcastsProvided operational support to the CSBB Communications leadership team including Business Reviews, Annual Report, Executive Communications calendar, and support of ongoing meeting routines Managed the creation and delivery of executive messages and the collection, creation and distribution of CSBB Executive Communications metrics dashboard; Assessed metrics to monitor effectiveness of communication

Created and managed project plans for large scale projects and product launches, such as internal employee broadcasts, conferences, and leadership meetingsManaged the creation and distribution of employee communications vehicles (written, telephone, video)Collected and managed team metrics

Created content for the CRM Services Intranet siteProvided communications support for corporate initiatives and events

Provided administrative support for the Executive Communications teamResearched and edited speech content and prepared briefing materials for senior level bank executives

Registered brokers with appropriate securities agencies.