Led Global Services Org SME team of 8 which trained and executed a global SAP rollout to 103 countries that totaled over a half a billion dollars in yearly revenue for the Microsoft Consulting Services org.Partnered with the Business Process Owners for Project Delivery; from “Contract to Cash” to “Lead to Order” workstreams.Streamlined, mentored a global team of several dozen people that completed the auditing and transfer of master data and contracts from old tool to SAP which equaled hundreds of millions of dollars in world-wide contract revenue. Enabling the retirement of original tool years early.Composed and refined the documentation of repeatable processes for monthly system release updates, utilized by hundreds of Business Users worldwide (Training & Readiness).Recruited for and monitored UAT testing for 8-10 participants of a larger overall team for each release.Authored communications to Core team, Stakeholders, Leadership, and extended teams.Overhauled and shaped program SharePoint/Teams, Readiness & Training, and UAT Sites with UI design, accessibility, and content maintenance.

Guided the Design, Dev, and Engineering teams for the CPM (Canadian Payroll Management) Reporting project. A multi-year project to replicate and design new payroll reports in support of the Canadian payroll org to standardize operational efficiency, financial transparency and improve data quality utilizing Tableau, Alteryx, and SQL queries.Forged, strengthened, and energized cross team coordination between the Business, Engineering and Release teams.Established a clear and confident presence with Executive Leadership and across groups.

Supported Engineering team with backend technical maintenance of and new organizational switching to SAP, company-wide on a global basis. Maintained project schedule, report status, and tracking issue resolution, risks, decisions and completion of actions. Coordinated efforts and planned tasks with internal groups on individual task schedules, ownership and managed through any issues or delays

Spearheaded the EIS Retirement project which worked to decommission a decades old server and database and ensure all programs still in use were enhanced and migrated to new systems as necessary with zero impact to the Business.Led the migration of over 3000 users and over 10,000 DB2 queries into Oracle and SAP in 90 business days.Crafted and published online newsletter keeping thousands of employees apprised of project status, training, and readiness, KPIs and upcoming actions, all of which the org had been missing.Established an internal training team to educate Business Users on new reporting tool and assist in the rebuilt/replication of hundreds of personalized queries.

Supported the Services Reference Data Management Program that published over 90 consistent, governed and shared taxonomies to 30+ subscribing systems; enabling multiple business processes and armed the Services Operations, Services Business and the Delivery Field with authoritative data to make customer centric business decisions.Aided processes that drove data quality and accurate compensation of 1200+ individuals, who were accountable for $5 billion worth of revenue for Enterprise Services Operations.Collaborated on the Delivery Transformation initiative which aligned master data and delivery resources to the Global Domain Organization and mapped global taxonomy rates for multiple tools.

Successfully implemented 5 major releases of Microsoft internal tool (CAAT) used by over 2000 users worldwide.Owned and managed user Business Value Testing for production deployment “Go/No Go” release decisions.Facilitated requirement and joint application design sessions; provided user experience perspective and documented requirement/design decisions.Clearly comprehended, documented and managed all necessary rules and requirements for each scope item so that anyone, from an End User, to a Stakeholder or Developer, could understand them.Authored and compiled Vision & Scope Documents, Business Requirements Process & BRD, Usability Use Cases, UAT, Training, Communication Plans, and Change Request Process.Reported KPIs to Business Stakeholders in sync with the ROB initiative; including Revenue Attainment, Sales Velocity, Win Rates, Resource Utilization, Budgets, and Customer Satisfaction.

Led the US Services Operations team to achieve 99% data accuracy and 97% data integrity by rebuilding reports to systematically measure the quality of business intelligence and drive improvements.First of two program managers for Global Regional Operations Centers to create and maintain global training SharePoint site, training documents and modules which reduced ramp up time for new resources from 9 months down to 3.Managed end-to-end financial transactions for the $180M/year Microsoft Consulting Services organization; GSX account creation and maintenance, engagement administration, time and expense entry, subcontractor margins and invoicing, customer satisfaction, invoice accuracy, and accruals.Monitored transactions to ensure compliance with Sarbanes-Oxley requirements, Microsoft accounting policies, and procurement guidelines through consistent and thorough auditing comparisons between customer & vendor contracts, amendments, extensions, and what was invoiced to the customer.

Supervising manager within Customer Service team of a long distance and cellular companyOwned updates of taxonomy and billing systemSingled-handedly created thousands of business and residential invoices each monthTrusted leader and SME of customer inquiries and issuesCredit and Collections team member