Jennifer Tripp Email and Phone Number

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to inquiries via phone, email, or in-person and resolve technical problems.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Escalate unresolved issues to the appropriate team or higher-tier support personnel.• Maintain documentation of issues and their resolution for future reference.• Install, configure, and update software and hardware components.• Perform routine maintenance and updates on systems to ensure optimal performance.• Assist with user training and education on software and hardware usage.• Collaborate with other IT staff to resolve complex issues and improve overall IT infrastructure.• Stay updated on new technologies and industry trends to provide up-to-date support and recommendations.

• Conducting assessments to understand family dynamics, relationships, and emotional patterns• Collaborating with families to establish treatment goals and plans• Using the ESFT framework to guide therapy sessions and interventions• Facilitating communication and emotional expression within the family• Providing psychoeducation on healthy communication and relationship skills• Addressing conflicts and challenges within the family system• Supporting families in developing strategies to manage stress and cope with difficulties• Working with other professionals as needed to provide comprehensive care• Monitoring progress and adjusting treatment plans as necessary• Providing a safe and supportive environment for families to explore and work through issues.

• Connected and nurtured existing and new relationships with customers to access their cloud needs. • Presented curated solutions for specific projects and end goals, fostering understanding and dynamic buy in• Customer outreach and development from the first contact to a full integration with products and company• Diversified client base with targeted verticals in education, real estate, healthcare, legal, construction, and non-profits.

• Consulted education consortiums on building a roadmap for their technology integration for 75 individual libraries, resulting in $500K in cloud and software license upsell and new integration of Microsoft Power Platform tools for project management and application deployment. • Product knowledge specialist in accessibility and inclusion tools within the Microsoft 365 and Windows 11 platform. I presented to multiple educational and government entities, acting as an advisor to diversify tool sets among work groups. This resulted in $700K in pipeline build for educational institutions, and non-profit networks • Microsoft 365 for education and small business product knowledge expert. • Organized account plans and account management using Dynamics 365, Microsoft Power Platforms to manage pipeline and create individual annual account plans, quarterly check-ins, and roadmaps for 160+ commercial accounts, resulting in $911K in individual pipeline contribution.• Lead and organized internal diversity and inclusion committee to drive inclusivity and social awareness among the team.

• People manager with an area of responsibility for talent and recruiting. I also acted as interim manager of operations and merchandising. • In reaction to the pandemic, I lead the weekly virtual team leadership to communicate team initiatives sales plays, and develop performance plans to increase productivity and efficiency.• I created a marketing and merchandising plan to space high ticket items in to relation the customer walk track in accordance with social distancing protocol, increasing sales in high traffic areas by 20%• Six-time recipient of session leader of the month for leading the sales team to exceed sales targets• Develop heart share opportunities and store activities to build morale and create an environment of diversity and inclusion.

• Head of curriculum development in multi-age standards• Human Resource Liaison: managed scheduling and enrollment of all students and staff, coordinating professional development of staff• Managed state certification training to ensure mandatory state regulations were met and exceeded• Lead diversity and inclusion initiative to drive culturally relevant pedagogy with hands on learning activities that celebrated student diversity • Lead technology innovation strategy to adopt virtual learning platforms• Created customized training programs to achieve state standards of learning

Create lesson plans for students ages 18 months to 3 year old, Use excellent classroom management, Work with team to develop curriculum and goals, Edit and produce monthly newsletter

Manage floor merchandising, Considerate and extensive customer service, Planning and organizing classes and teachers, Work within team to collaborate on projects

Provides supervision of at-risk youth, Develops programming aimed at building life skills and self-independence, Creates art therapy activities and creative outlets for residents, Uses coping and problem solving skills for conflict resolution

Develop new program, Oversee Pre-College budget and finances, Hiring of faculty and staff of over 50 professionals, Create relations between departments, Develop month long learning experiences to meet college level training