Jennifer Turner Email and Phone Number

Recruitment and Staffing:• Oversee the recruitment process, including job postings, screening, interviewing, and selection.• Develop and implement effective recruitment strategies to attract and retain top talent.• Conduct new employee orientations and manage onboarding processes.Employee Relations:• Act as a point of contact for employees regarding HR policies, procedures, and programs.• Address employee grievances and foster a positive work environment.• Manage conflict resolution and facilitate effective communication between employees and management.Performance Management:• Implement performance appraisal systems and provide guidance to managers on performance issues.• Develop and monitor career development programs and employee training initiatives.• Conduct regular performance reviews and manage performance improvement plans.Compensation and Benefits:• Payroll, compensation, and benefits programs.• Ensure compliance with all relevant labor laws and regulations.• Conduct salary surveys and analyze compensation trends to ensure competitive pay practices.Compliance and Legal:• Ensure company compliance with federal, state, and local employment laws and regulations.• Maintain employee records and ensure confidentiality.• Develop, implement, and monitor HR policies and procedures.Organizational Development:• Manage employee engagement and retention programs.HR Metrics and Reporting:• Develop and monitor key HR metrics and provide regular reports to management.• Analyze HR data to identify trends and make informed decisions.• Provide insights and recommendations for improving HR processes.

• Creating great working relationships with all employees and customers to ensure trust and implementation of HR policies.• Payroll processes through ADP.• Compensation plan creation.• Customer relationship management and billing.• Conflict resolution with customers and employees.

• Taking initiative in identifying, discussing, planning, and implementing ideas for improving and implementing new internal and external processes, including but not limited to updates and automation.• Collaborated on creating consistency and interaction for all internal items.• Audit all accounts and contact information through Salesforce and all travel booking kplatforms.• Troubleshoot hardware and software issues to ensure that each company’s travel policy is followed continuously for each employee and their travel restrictions.• Maintain all internal and external procedures for all systems.

• Actively manage and keep up to date travel policies for companies in several systems including, but not limited to Salesforce and Concur.• Assure all clients are fully supported and their issues resolved before the contracted Service Level Agreement (SLA) time using Salesforce.• Continually be the clients best last experience.• Troubleshoot hardware and software issues to ensure that each company’s travel policy is followed continuously for each employee and their travel restrictions.• Maintain all internal and external procedures for all systems.• Since this job was remote, I worked efficiently to be intrinsically motivated to complete all my daily requirements.• Communication virtually with my team members required positive relationships built on integrity and active listening skills.

• Accurately manage cleaning and upkeep of 20 commercial and residential properties ensuring they are serviced varying from several times a week, a bi-weekly basis, monthly, and quarterly.• Develop open, trusting, and positive relationships with clients by performing tasks efficiently, with integrity and to high cleaning standards leading to clients that have continued using my services for over 13 years.• Monitor inventory to maintain proper cleaning products to provide consistent high-quality service to clients.• Manage budget of approximately $60,000.• Keep open communication to resolve any problems or concerns.• Manage a schedule to fit all clients’ needs and special events.• Invoice clients and follow-up to ensure payment.

• Chair for the Holiday Shop that earned the highest fundraising activity in all years I chaired.• Led the process of dispersing a $3000 budget for Holiday Shop that over 500 kids would be shopping at.• Organized and budgeted for low-income children to shop from our donated fund.• Attended, set-up and organized several other after school fundraisers.

• Performed and oversaw all duties of patient and insurance accounts including Medicare, Medicaid, and commercial insurance, processing payments, following up on unpaid claim accounts, and filed appeals.• Communicated in person and over the phone with patients answering questions and negotiating payment plans when necessary.• Followed up with collection agencies on delinquent accounts as needed to recoup missing patient payments.• Answered multiple lines of phone calls and transferred them to the appropriate person or handled the concern myself.• Resolved any scheduling conflicts with the doctor and her existing schedule, including rescheduling appointments or calling patients on the cancelation list to meet their needs sooner.• Scheduled and maintained relationships with the laser company that we rented from to ensure that the laser was up to date on maintenance and the days that it would be available to our office to schedule patients to use.• Organized all aspects of the office closing in preparation of the doctors move, including storage facilities, selling office supplies, contacting movers, and organizing packaged office supplies.

• Promoted from front office secretary to Administrative Assistant and Billing Specialist to manage all patient and insurance accounts to ensure billing due to accuracy and attention to detail in handling of accounts.• Ensured doctor was credentialed enabling maximum payment to be made for services rendered for each insurance company. • Acted as a resource for administrative staff and providers to maintain and execute correct billing processes and office flow.• Accurately entered charges for services rendered averaging over $200,000 a month.• Applied payments and write-offs to accounts and sent statements to patients.• Improve the aging report to less than $250,000 for outstanding insurance claims in each month from the previous almost million dollars outstanding when billing was started.• Determined the ICD-9 codes and modifiers needed to get the most payment for procedures performed. • Handled administrative responsibilities, including maintaining all medical records.• Organized and ensured correct billing for invoices to be sent to the accountant.• Maintained staff timecards and sent all pertinent information to accountant.• Maintained and staffed personnel in our satellite office.• Managed the front office, including greeting visitors, scheduling office visits and follow-ups, responded to telephone and in-person requests, and called in prescriptions.• Worked closely with the doctor to meet his schedule needs and the needs of his busy medical practice.• Upheld a schedule for all drug representative appointments and lunches.• Trained all new employees on office procedures and computer system.