Directed all aspects of Operations for five stores generating eight million in annual sales.Conducted weekly on-site visits and collaborated with Store Managers on review of Profit and Loss statements, Payroll, Inventory and Loss Prevention.Established Sales goals, Payroll goals, and performance goals for each store within the District.Established Customer Service Experience goals and expectations for all stores within the District.Facilitated Secret shops for all stores within the District, coached for opportunities for development.Provided training and tools to meet and or exceed sales projections.Visual Merchandising during transitional periods.Developed tools to consistently improve and heighten awareness in Loss Prevention. (Dressing room log, outside vendor tee shift counts)Audit and ensure compliance with company policies, procedures, and programs.Research competition relative to selection, pricing, merchandising and sales programs.

Directed all aspects of Operations for Bakersfield location, with an annual sales volume of two million dollars.Conducted hiring, training and development of store staff.Consistently meet and exceed sales projections.Coach and train staff to exceed customer service experience.Control all payroll expenses.Control inventory and train staff on all Loss prevention procedures and guidelines. Consistently keep shrink results under company standard of 2%.Responsible for all visual merchandising.Trained numerous store managers company wide.Instituted perpetual inventory counts on high ticket items, such as sunglasses and watches (company wide).Instituted “Thumbs down to check fraud” policy company wide, which help decreases losses to the company.

Responsible for all aspects of store operations under the direct supervision of the store manager.Customer service, setting and achieving sales goals.Loss prevention, perpetual counts.Hiring and training, employee pre-interviews, cashier training.Merchandising, re-stocking, shipment, markdowns, in charge of accessory section.