Jennifer Valiente Email & Phone Number

Summary Report for my experience as Quality Assurance Analyst:TASKS- Design test plans, scenarios, scripts, or procedures.- Test system modifications to prepare for implementation.- Plan test schedules or strategies in accordance with project scope or delivery dates.- Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.- Review training documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.- Investigate customer problems referred by technical support.- Provide feedback and recommendations to Team Managers about the performance of the agents from calls and chats.- Conduct historical analyses of previous monitoring results.TOOLS & TECHNOLOGYTools used in this occupation:- Desktop computers.- Network routers.- Notebook computers — Laptop computersTechnology used in this occupation:- Electronic mail software — Microsoft Exchange Server- Office suite software — Microsoft Office softwareKNOWLEDGE:- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.- Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Listed skills include Call Centers, Technical Support, Data Management, Crm Databases, and 23 others.