Summary Report for my experience as Quality Assurance Analyst:TASKS- Design test plans, scenarios, scripts, or procedures.- Test system modifications to prepare for implementation.- Plan test schedules or strategies in accordance with project scope or delivery dates.- Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.- Review training documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.- Investigate customer problems referred by technical support.- Provide feedback and recommendations to Team Managers about the performance of the agents from calls and chats.- Conduct historical analyses of previous monitoring results.TOOLS & TECHNOLOGYTools used in this occupation:- Desktop computers.- Network routers.- Notebook computers — Laptop computersTechnology used in this occupation:- Electronic mail software — Microsoft Exchange Server- Office suite software — Microsoft Office softwareKNOWLEDGE:- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.- Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.