• Work with school administration on a daily basis by supporting school lunch program, offering assistance to students and teachers• Multitask and work efficiently to meet time parameters for each lunch, interact with students, provide reliable and prompt service

• Performed branch audits on tellers and negotiable instruments such as bank checks, money orders, gift cards and travelers checks • Processed routine and complex transactions while guiding other tellers with overrides• Daily responsibility to balance Vault and ATM • Accountability to open and close branch on daily basis • Partake in sourcing, interviewing and assessing job applicants • Provide ongoing coaching, mentoring and training to all tellers and supervisors; complete comprehensive annual Performance reviews • Responsibility to order and ship currency in a timely manner for branch use • Attended business networking events to build awareness and improve branding• Identifed ways to refer branch products and services to customers to increase revenue

• Supervised tellers daily to ensure operations are being completed in a timely manner• Daily responsibility to open and close branch and balance Vault and ATM• Coached and trained tellers while shadowing work and through 1:1 coaching• Performed audits on tellers, bank check and money orders, gift cards, instant issue debit cards, etc., as specified by bank policies and procedures • Performed peer audits on other branches in our region to ensure compliance • Provided quality service to customers’ needs and any escalations that occur • Completed schedule on a weekly basis to ensure proper coverage within budget

• Processed routine and complex teller transactions for personal/commercial bank customers • Responsibility for night deposit bags, balance and maintain ATM, perform BSA reporting, vault balancing, conduct surprise cash audit, complete branch reporting logs, etc. • Resolved customer issues and complaints before escalating to supervisor • Developed and maintained knowledge of Bank products and services for cross selling at the teller window• Mentored and trained new joiner tellers for the branch • Acted as a backup Branch Supervisor when needed • Adhered to most recent bank operations and new products to assist individual, peer and the branch success