Jennifer Vetter Email and Phone Number

Corporate Administrative AssistantFSC Pediatrics, Inc. (October 2013 – Present) Charlotte, NCRecognized by Senior Management for initiative on researching and preparing processes for the company that resulted in increases efficiencies and greater sales time for field force. Detail-oriented and organized across all responsibilities. Works close in collaboration with management to ensure efficient operation of the office, support of the outside salesforce, and exceptional customer service.  Provide excellent customer service to a level above and beyond expectations of the company. Schedule appointments to maximize time efficiency for management team and President. Compose all office policies, procedures and responsible for execution. Arrange management travel schedules and expense reimbursements, including the company President, including multi-regional and international travel/events.  Managed monthly outbound financial mailings to ensure timeliness and continuity of service. Technical writing for the President’s correspondents and reporting. Managed national portfolio of promotional material inventory for entire marketing and sales department. Managed and organized all company records and legally binding documents, electronically and hard copy Coordinate sales training meetings, minimum quarterly

Café 100 (September 2011 – October 2013) Huntersville, NCRecognized for excellent customer service, by both senior management and restaurant patrons. Successfully partnered with the owner to expand customer base and increase sales revenue. Provided continuous customer service through positive guest interaction. Served customers through stocking supplies, order taking, running food and beverages and cashier.  Managed special event services for closed event hospitality programs.  Improved attendance number by expanding a culture of customer satisfaction and creating loyalty. Expanded the hospitality program by successfully implementing decor and managing timely execution of project plans. Assisted in remodeling of Café 100’.

Assistant Manager & Guest CoordinatorRuby Tuesday (2000 – September 2011) Statesville, NCSuccessfully served as an effective Assistant Manager over a successful team of 35 staff members.  Managed 35 team members, including training, scheduling, sales, marketing and budgets. Audited food and beverage supplies to prepare for weekly ordering, cash handling, & deposits. Managed catering programs. Customer complaints dropped 25% in less than one year after restructuring the team and building skills.  Updated the monitoring system for bar inventory which improved the sales number by more than 5% Corporate sales projection numbers were maintained during my time as assistant manager.  Employee turnover rate was reduced by 40% during my tenure.