Jennifer Virgil Email & Phone Number

Middlesex County, New Jersey, United States

• Guiding clients through their insurance claim processing, while creating value-added solutions to theirunique scenarios and overcoming objections.
• Gathers lists of clients from our Marketing database to touch base after initial service completion whileexplaining other services offered while tailoring it to their respective situations.
• Created a positive impact on our business unit by negotiating the collections of $1.7M on 200 accountsin my first 10 months between clients & insurance companies.
• Creatively developed a metric tracking tool for Management to gain insight on Claims Coordinators’progress on guiding clients through claims processing.
• Standardized templates to effectively communicate with customers & adjusters whilebuilding/maintaining client relationships.

Remote

• Answering all incoming phone calls promptly, in an attentive, courteous, and efficient manner.
• Assisting customers with new and existing reservations by quoting rental rates, sales and earning newbusiness.
• Providing customer service to existing customers, such as making changes to reservations, answeringquestions, resolving customer issues/concerns, and taking storage payments.

Ewing, New Jersey, United States

• Developed designated institution ID codes for specified programs and sent out confirmation emails.
• Managed our Secured Data Manager System for all incoming requests for access, scoring data, cross department reporting, and institution information.
• Create and manage weekly phone schedule for Customer Service representatives.
• Transitioned from Senior Project Coordinator to the Product Operations Associate role based on ahighly efficient & productive background in developing & maintaining secured data systems, customerrequests, &.
• Successfully served as the Senior Coordinator for New Product Development to expedite new productsfrom grass-root ideas to product launching.
• Collaborated with multiple Scrum Masters to facilitate and create an Agile Brown Bag Presentation for theResearch Department that focused on the importance of Agile/Scrum and its current usage within ourorganization.

Princeton, New Jersey, United States

• Organized & booked phone and on-line reservations for all 95 rooms.
• Completed all Bed and Breakfast reservations, and rooming lists for incoming conferences.
• Assisted Front Desk as needed by answering all incoming phone calls promptly, in an attentive,courteous, and efficient manner.
• Managed Business Center Services for all in-house business departments, clients & guests by ensuringall Service Orders were completed in a timely fashion.

Education record

High School Diploma

Business Administration And Management, General