Jennifer Walker Email & Phone Number

Florida, United States

Cambridge, Massachusetts, Us

Menlo Park, California, Us

- Lead 27-person organization of RC Managers, FTE and contract RCs- Navigate org through multiple RIFs and restructuring of remaining team- Strategic design of new centralized org mission, vision, and branding- Capacity planning, OKR creation, individual goal settingImpact:- Created dynamic self-service RC onboarding program that decreased training time from 6 weeks to 3 weeks- Used data and reporting to load balance volume across business lanes to decrease difference amongst team from 75% to only 25% separating the lowest and highest volume RCs- Decreased candidate time in assessment and time in onsite by 30%- Implemented SLA data tracking to identify gaps, employ action plans and within 30 days entire RC team exceeded SLA goals- Conducted data analysis to determine ROI for batch scheduling in CX org, changed to standard scheduling resulting in 4 day improvement in time in onsite- Centralized RC org and cross-trained RCs through Passport Program to allow for agility, sharing of best practices, and eliminate single-points-of-failure- Created Coda RC Hub to house all documentation, processes, and any information pertaining to RC function as single source of truth- Led Partnership Efficiency Project to streamline interview kit processes, templates, and workflow for recruiters, RCs, and hiring managers resulting in 10% improvement of adjustment rates MoM- Overhauled interviewer program to create healthy interviewer pools based on predictive data, improve interview culture and communication, proactively enroll in interview training, and recognition for hiring top talent- Created RC mentorship program that connected RCs with cross-functional partners in IEB, UR, Talent Brand, Marketing Research, HR, and Sourcing to own high visibility projects to drive their career growth- Invested in team morale with consistent top scores for positive management including outstanding leadership, encouraging diverse perspectives, provides psychological safety

Menlo Park, California, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Los Altos, Ca, Us

Responsible for internal and external communication including newsletter, email, social media. Coordination of event and activity planning for Open House, Visitor's Days, Auction Event, Walk-A-Thon, Father Daughter Dance, Mother Son Adventure, Baccalaureate Ceremony, Graduation, and various other community events. Created marketing and advertisements for local publications and in-house communication. Served as PTF President and as a School Board Representative.

Responsible for booking group events and fundraisers for four Pump It Up facilities in the San Francisco Bay Area. Created marketing materials to secure new business and within first 6 months increased group sales revenue 150% over the previous years sales.Also maintained relationships with school and community groups requesting donations and fundraising opportunities.Managed and hired new employees, responsible for disciplinary procedures and encouraging positive employee performance and increasing customer service satisfaction ratings.