Heading up the SIXT Australia Quality & Performance team, responsible for developing and executing performance improvement strategies across all locations in the SIXT Australia network, with a strong focus on creating Customer Excitement, driving Incremental Sales Revenue and compliance to the SIXT Global Quality & CI Standards.

Managed a fleet of 400 passenger & commercial vehicles and 20 staff members across multiple Thrifty corporate locations in NSW.Drove continuous improvement in operational efficiencies, maximizing opportunities, and coordinating & executing action plans.OH&S development and implementation.Built and executed joint business plans with a number of partner companies to drive mutual growth and successThrough process improvements and initiatives I implemented, my area has achieved the following results which were recognised when I was awarded Manager Of The Year at the last company award ceremony : - Turned the locations around from making a loss of $93k in FY17, to a profit of $1.3m in FY21 - Increased fleet size 28.7% YOY - Fleet utilisation increase of 9.6% YOY - Top employee satisfaction survey results in the country - Highest new business lead generation results in the country

As the supervisor of Hertz flagship Sydney City office, I was responsible for the overall management and profitability of the store as well as ensuring all my colleagues supply excellent customer service.

During my time at Enterprise, I was tasked with turning around locations that were consistently losing money. At my last location before moving to Australia, I decreased the break even from £733 YTD to £684 and increased the OP from £-26 YTD to £53 within just 4 months.On top of this, I achieved double digit fleet growth and motivated my staff to provide a great customer experience which was illustrated through customer service scores of 89 (3 month), 86 (6 month) and 89 (12 month).

During my time at one of Enterprise's biggest branches in the North West, my main responsibilities were the day to day running of the fleet, pushing my team of seven Management Trainees and Management Assistants to maximize sales, and ensuring our customers receive exceptional customer service. I achieved some significant results, including YTD OP of £82 per car, YTD Net Other £59 per car, and a branch high of 91% ESQi customer service.

During my short time at the Didsbury location, I grew the fleet by 15%+ and pushed the branch to achieve it's all time on rent high of 128 cars. I had one of my Management Assistants promoted to Assistant Manager as well as pushing my new graduates' sales so that the branch achieved some of the best sales figures it has ever had.

As a Management Assistant, I assisted the management team in the day to day running of the branch. I also helped to train our new graduates in all aspects of the business; in particular providing exceptional service and improving sales.

During my time as a Management Trainee on Enterprise Rent-A-Car's graduate scheme I developed skills in many key business areas, from sales and marketing to customer service and finance, whilst getting to grips with what it takes to run a profitable business. I was consistently one of the top sales people in my area and set up multiple new corporate accounts for my branch. I successfully completed Enterprise's graduate scheme within 9 months and achieved 97% on my MQi.