• Build and maintain key customer relationships through problem-solving, account management, and targeted sales strategies, contributing to increased customer satisfaction and business growth.• Streamline operations by implementing systems and procedures that boost efficiency, improve customer onboarding, and optimize CRM processes from Salesforce to HubSpot.• Proactively manage complex calendars and shifting priorities, ensuring smooth scheduling and time management for executives and teams.• Oversee logistics and coordination for events and trade shows, ensuring seamless execution from travel arrangements to exhibit setup.• Support financial functions such as accounts receivable and onboard all new customers • Led cross-functional collaboration to support business development, marketing campaigns, and brand growth that enhanced market presence and customer relationships.• Researched several outside marketing agencies and vendors to select and interview them for our business growth goals and internal team increasing sales by 150%• Collaborate with upper management to implement innovative improvements on features such as automated demand forecasting, inventory balancing, cycle counting, and advanced analytics. • Responsible for writing articles in the knowledge base, website maintenance, and preparing sales presentations for clients and the team.

● Expanded Datarithm's brand across the U.S. pharmacy market, focusing on independent and small-chain pharmacies, resulting in a 30% increase in brand recognition and market penetration.● Built strong industry relationships, closed sales, and increased client acquisition by 25%, while delivering web demos and consulting pharmacies on inventory management strategies that reduced inventory costs by 20%.● Improved sales efficiency by 18% through pipeline management, prospecting, and effective use of Salesforce-CRM, qualifying leads, and closing contracts within set timelines.● Educated existing clients on the referral process and managed accounts by answering questions and concerns● Presented weekly reports and sales metrics to the VP of Sales and Marketin

• Managed a $197 million customer portfolio across retail, independent, and alternate care pharmacies, consistently driving a 20% increase in contract fulfillment and through strategic reviews and solutions implementation.• Consulted with pharmacy owners to provide custom reports that identified opportunities to boost generic Rx growth and increase rebates through tailored financial, supply chain, and market trend analysis.• Assisted pharmacies in capitalizing on annual spend, improving profitability by 18% through value-based consulting on product portfolios, brand discounts, rebate structures, and the net-landed model• Organized both territory and route planning to visit existing customer base and prospect for new ones • Became the go-to financial advisor of the front store and marketing expert• Received customer referrals by leveraging relationships with existing customer base

• Led new account setups and maintenance, providing seamless onboarding support, while managing customer files and transactions to ensure smooth business operations.• Delivered sales support for the Mid-Atlantic region, facilitating a 10% increase in sales performance across retail, alternate, and acute care markets by creating actionable sales reports and audit reviews• Acted as the key liaison between corporate and field sales teams, resolving advanced customer issues and ensuring effective communication regarding customer accounts.• Trained and mentored new team members, improving team capabilities and recommending process improvements that streamlined customer billing, credits, and rebate processing.• Coordinated Retail Business Conference activities, overseeing customer orders and ensuring seamless collaboration between customers and sales associates for successful event execution.

• Managed sales operations and leasing contracts for office equipment, handled client relationships, prospect tracking, and follow-up messages.• Coordinated travel and scheduling across multiple regions, including Syracuse, Rochester, Buffalo, and northern NY, to provide on-site product demonstrations and training sessions for end-users.• Maintained a detailed account tracking system and performed market research to target clients in the education industry, grades K – 12 to make technology recommendations

• Managed a diverse book of business with 300 accounts, maintaining active engagement with 50 to 100 clients across New York and Michigan, while coordinating territory activities with an outside sales representative.• Conducted consultative sales by identifying client needs, recommending products, negotiating pricing, and coordinating logistics, ensuring customer satisfaction and timely issue resolution.• 37% gross margin dollars — Top-rated sales achiever within the entire company for delivering gross margin dollars (over $1 million in gross profit on $3 million in sales during 2006)• 9-time monthly winner and 2-time quarterly winner for performance in exceeding sales and gross margin profit goals, despite having the highest goals in the entire company• Successfully managed the company’s largest account, earned a reputation for exceptional client satisfaction through responsive problem-solving, deep product knowledge and the ability to expedite orders and deliveries. • Acted as the branch’s key resource for business solutions and systems, training staff on the new SAP system while providing support for all operational facets.

• Provided comprehensive support to the sales team, management, and operations, including data entry, account maintenance, records management, and accounting functions such as AR/AP.• Managed a multi-phone system, handled inventory control and supply purchases, and expedited orders by coordinating shipping and tracking.• Served as a key administrative resource across 15 branches, assisting with various communications, confidential correspondence, and supporting administrative personnel nationwide.