Merchant Loss Security Analyst - Truist Bank, Wilson, NC - January 2018 – Present- Monitored and evaluated security incidents, system alerts, and audit events to detect potential threats within the card payment ecosystem.- Conducted daily reporting and monitoring for credits without offsetting sales and auth testing risk, ensuring timely identification of vulnerabilities.- Stayed current with Visa, MasterCard, Amex, and Discover risk parameters and PCI DSS changes to maintain compliance.- Provided comprehensive defense for the organization's payment security architecture through technical and operational tasks.- Managed monthly reporting metrics for chargebacks, returns, and losses, assisting new clients with compliance and due diligence.- Conducted client coaching sessions on preventing and mitigating auth testing vulnerabilities, enhancing payment system security.

- Drove new business growth by selling electronic payment processing solutions tailored to small business needs, ensuring secure and efficient payment processing.- Conducted daily outbound warm calls to clients, pre-qualifying opportunities, and collaborating with merchant outside sales representatives to close deals.- Enhanced client retention and profitability by cross-selling additional payment products, deepening client relationships and boosting overall sales.- Utilized a suite of TSYS programs CBOS, Client Central, Express, Salesforce.com, to streamline payment operations and track client interactions.

- Cultivated strong client relationships, acting as the primary contact for financial services, including card payment solutions.- Cross-sold a range of financial products to enhance client relationships and secure new revenue streams.- Conducted detailed financial reviews, including the analysis of deposits, loans, and credit reports, to assess and mitigate risk.- Monitored demand deposit accounts (DDA) for signs of fraudulent activity, taking prompt action to protect clients’ assets.- Community engagement for public relations initiatives, with a focus on outreach to Hispanic communities.

- Managed operations across several restaurant locations within a district.- Ensured adherence to company policies, as well as health and safety regulations to align with federal, state, and industry standards. - Analyzed financial performance, controlled costs, and ensured profitability for each location. Generated and reviewed profit and loss statements to implement strategies for maximizing profitability while minimizing waste- Recruited, trained, hired, and supported restaurant staff; addressed staffing issues and performance concerns. Implemented corrective action, and initiated employee dismissal. - Executed Marketing and Sales Strategies including developing and implementing local marketing strategies to drive sales and increase brand visibility.