Oversee dynamic and interdependent teams in the US and India that manage all functional workflows for Closing, Funding and Post Closing activities. Drive automation initiatives across all spaces for cycle time reduction by 35% and staffing flexibilityCreated exception tracking processes in Closing, Funding and Post Closing to provide upstream feedback loops to improve quality of loans sold on Secondary MarketDrive procedural excellence to ensure optimal org efficiency reducing average loan purchase cycle time by 30%Cutting monthly vendor expenses by 50% by reducing vendor dependence through re-reviewing existing contracts and current workflow processes

Oversee all functions of Post-ClosingCentralized all Post Closing functions and workflows in to 1 OrgDecreased loan purchase cycle time by 27%Improved Warehouse Bank performance by 80%Decreased Margin Calls/Dry Curtailments by 23% by working directly with Investors to get loans purchased fasterLed initiatives within specialized teams to reduce aged inventory by 80%Stood up multiple teams in Post Closing to streamline and improve loan delivery and increase salabilityEstablished MBS Pooling and delivery teamStood up Post Closing UW and Closing functions to review, rebut and resolve complex Investor conditionsEstablished Flex Team to provide relief to all areas of Post Closing Support to eliminate need for added staffing during volume fluctuations.

Coordinate with Client on all loan level movement from initial UW through FundingLiaison support for Clients, Sales & Operations teams to identify and solve loan level or process related issuesAssist Account Executive with Client on-boarding and on-going training on LOS, products and process outlineEstablish, maintain, and promote open communication with internal and external clients throughout the loan closing process

Tasked to further centralize Product and Investor on-boarding for Post-Closing Org.Created team and process for centralized review of 500+ Investor/Agency bulletins/monthCreated Investor/Product rollout summary reports to minimize Production downtime by identifying and highlighting department specific impacts.Created detailed reporting and tracking for department specific impacts allowing teams to be prepared for changes/updates (200+/yr).

Created a dynamic team to centralize multi-department functions for more efficient monitoring and resolution.Stood up multiple new processes and all supplemental reporting to improve Post Closing efficiency in several key areasConcierge- Specialized Post Closing team: Reduced per file conditions by 88% and aging on purchases by 28%.UCD Escalations- Responsible for root cause analysis of UCD submission failures and same day resolution, reducing aging on files held in Audit.Disaster Area Monitoring (Agency Loans)- Cleaned up pool assignments to exclude loans in affected areas until Disaster Cert/impacts could be verifiedPost-Closing Rate Lock Monitoring- Prioritized delivery of files saving $400,000+ over a 9 month period.Vendor Payments- Centralized vendor invoice review and payment improving payment issuance turn times to within 48 hours of invoice receipt.Pipeline Closeouts- Created weekly reporting to monitor and prioritize files through purchase when regulatory and/or Investor changes require non-customary deadlines.Worked regularly with the Secondary Marketing Executive Team for Agency Co-Issue Partner on-boarding and to ensure efficiency of image file deliveries to Co-Issue partners.

Worked regularly with PCV Audit vendor to create and implement process/production improvements to streamline and improve daily output by 40%Coordinated with Secondary Marketing teams to implement system changes to improve GNMA delivery processes; decreasing rush audit requests to less than 0.003% of monthly Audit volume.Responsible for on-boarding off-shore team to assist with Audit volume fluctuations. Decreased overtime payouts for on shore teams to zero.Responsible for relationship from inception to rollout.Directed the integration process of onboarding and training an offshore company specific to Audit.Training and initial ramp up completed within 30 days which resulted in reduction of overtime during high volume.Created productivity tracking to effectively manage Audit and Shipping team production. Increased team productivity approximately 40% in 4 months.Partner with Compliance and Products departments on key initiatives related to regulatory or investor/agency changes as they relate to Post Closing operations in policy and procedure updates and training.

Tasked with documenting all Bond Shipping processes and working to integrate personnel and processes into larger Post Closing Org structure; improving efficiency, implementing production metrics and ensuring compliance for all Post-Closing Bond loan processes.Worked closely with 3rd party vendor to creating Bond Audit review in to existing PCV Audit process and work-flow; allowing for uniform Audit of all closed-loan files.Created shipping assignment process that reduced file assignment time by 75%.Create and publish Bond Audit and Shipping Manuals as a resource guide to improve process uniformity and accountability.Created and conducted training for teams to integrate a bond document audit review.

Worked with management team to create and distribute client communications and instructional resources increasing procedural efficiency and decreasing client expenses.Experienced in providing reliable research into complex loan products and real-time industry regulation changes to provide accurate and efficient procedural work-flow for multiple departments.Effectively manage the set up and integration of new investors in our system.Selected by management to oversee multi department merger for personnel cost-savings and to pursue uniform service levels with our clients.

Significantly grew our Investor fulfillment capacity from 10 Investors to +70.Worked intensively with IT to develop a web-based tracking system to manage and relay corrective requirements throughout the post-closing process.Deliver accurate and usable feedback to management staff in regard to investor overlays for Industry specific product requirements to significantly reduce purchase turn-times.Research and resolve complex multi-layered post-closing problems.

Facilitate purchase of closed loans to Secondary Market Investor by working with Originating Lender and Settlement Agent.Significant post-closing/purchase clearing experience with Conventional, VA, FHA and USDA loans.